IT Support Engineer at Simba Group

Summary of the Role

• Simba Group seeks to fill the role of a IT Support Engineer. The provide technical support for clients experiencing hardware, software, and networking issues.
• As an IT support engineer, you will meet with clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships.
• You may also be required to install new software applications and train clients on proper application use

Key Elements of the Role

• Installing and configuring client computer systems.
• Responding to client IT support requests.
• Meeting with clients to diagnose software, networking, or hardware issues.
• Providing technical support on-site or via remote-access systems.
• Troubleshoot & Repair computer systems (Laptop/Server/Desktop/Printer etc ) and keep the record
• Troubleshoot IOS/Windows /MS-Office related issues
• Software update check (Antivirus/ windows / MS-office)
• Ensure Network Uplink uptime (Escalating the issue to responsible body/Vendor/Engineer
• Configure firewall, manage policy
• Email configuration, troubleshooting
• Regular Internet link and structural cable check
• Escalate the Inverter /Battery related issue to inverter team
• Regular check of CCTV , Biometric terminals and VoIP Phones
• Ensure Network access to only authorised person after approval
• Regular Preventive & Corrective maintenance of Network system (Switch / Wireless AP/Firewall)
• Preserve assets, information security and control structures
• Ensure security of data, network access and backup systems
• Keep the record of IT-assets (Laptop/keyboard/mouse/charger etc)

Requirements

Desired Skills & Experience

• Minimum of Bachelor’s degree or HND in Computer Science, Engineering or a related field,
• Minimum of 5 years proven work experience Minimum of 5 years work experience as a technical support engineer in an ICT company
• Proven work experience as a technical support engineer.
• Knowledge of web services, API, and IP-based protocols.
• Experience with scripting languages such as Perl or Shell
• Knowledge of computer hardware and networking systems.
• Good time management skills.
• Excellent interpersonal & organizational skills