IT Support Engineer at Moytel Consultants Limited

General Description

• The company requires the services of an IT support Engineer to join its formidable team.
• The IT Support Engineer is responsible for installing, maintaining, and repairing hardware & software components of the organization's computers. 
• Monitoring the functionality of the organization’s website, evaluating, and managing website performance. 
• Creating and maintaining interactions with the public by implementing social media platforms' content strategies.

Responsibilities

• Day-to-day network/ Systems performance monitoring.
• Intra and internet network management.
• Web design and maintenance
• Data security management
• Understanding of server maintenance both virtual and hardware server
• Email setting and maintenance
• Identifying user needs with technology
• Install and configure computer systems
• Diagnose hardware and software faults and solve technical and application problems
• Oversee the functionality of the website
• Evaluate and manage website performance
• Facilitate hosting and server management
• Develop, maintain and update website content
• Network troubleshooting and fault analysis; hardware troubleshooting and repair.
• Identifying trends in customer interactions and planning digital campaigns to build community online
• Trouble ticket generation and response; carrier interface and escalations.
• Application of configuration changes via our change control systems and processes
• Resolving all IT-related issues within the organization.
• Coordinate Network operation centre
• Manage RMS
• Compliance with Procedures
• Any other duties as assigned.

Minimum Skill Requirement

• Computer proficiency
• Good knowledge of ICT
• Website Maintenance.

Other Skills:

• Qualification: B.Eng / B.Sc
• Experience: 3-5 years 
• Excellent knowledge of computer functionality.
• Word, Microsoft Excel, Microsoft Outlook.
• Cisco certifications and VoIP fundamentals a plus
• One to Two years IT/ Social media experience or equitant
• Must possess strong interpersonal skills and have the ability to interact with all levels of employees in a professional manner.
• As an essential function of this position, the employee must be able to handle high levels of stress satisfactorily and be congenial with other employees and customers at all times.
• Critical thinking is essential. 
• Ideas will be extrapolated from one situation to another.
• Poses the ability to create and convey engaging/ creative material on social media platforms to achieve a business goal
• Manage an organization’s online presence by developing a strategy, producing good content
• Strict adherence to company policies, confidentiality, and mature judgment must be demonstrated at all times.
• Assigned duties should be performed in a timely and accurate manner.
• Must handle responsibilities by multi-tasking, working independently and with minimal direction. 
• Must deliver objectives both individually and by interaction with others, therefore must demonstrate an understanding of organizational functions and departments.