At TeamAce, we help businesses across different industries thrive. We work with businesses to create their desired change by getting the right people, designing bespoke business processes, leveraging data, applying insights and technology. We combine our expertise and take different bespoke approaches to solve different business challenges because we believe...
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The IT Support Associate is responsible for providing technical support to employees and customers.
This includes troubleshooting and resolving hardware and software issues, installing and configuring new equipment, and maintaining the IT infrastructure.
Job Description
Provide technical support to employees and customers via phone, email, and chat
Troubleshoot and resolve hardware and software issues
Install and configure new equipment
Maintain the IT infrastructure
Stay up-to-date on the latest technologies
Work independently and as part of a team
Communicate effectively with both technical and non-technical audiences
Requirements
Bachelor's Degree in Computer Science, Information Technology or a related field
3+ years of experience in IT support
Experience with a variety of operating systems and software
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