IT Support Assistant at Tranter IT Infrastructure Services Limited

Purpose of Job

• Assist the ICM to ensure excellent quality of IT service delivery in a secure and innovative environment.

Qualifications
Education:

• Minimum: B.Sc in Computer Science or Computer Engineering or any relevant field with at least Second Class Upper
• Preferred: Master's Degree in related discipline

Professional Certifications:

• Minimum: CCNA, ITILv4 Foundation
• Preferred: CCNP, Microsoft Technology Associate (MTA), Microsoft Certified Solutions Associate (MCSA)

Work Experience:

• Minimum: 4 years of experience in IT
• Preferred: Experience in customer service and support

Key Skills and Competencies:

• Computer network configuration and troubleshooting skills
• IT support skills (hardware, software, networks, etc.)
• Excellent hands-on systems administration (client and server) and virtualization skills
• Active Directory infrastructure support and troubleshooting skills
• Information security management (Antivirus, firewall, access control, disaster recovery, etc.)
• Microsoft productivity tools (Word, Excel, PowerPoint, Visio, Project, etc.)
• Excellent analytical and problem-solving skills.