IT Support Assistant at Outsource Company

Key Roles & Responsibilities:

• Ensures the IT systems runs smoothly (reliable, quick and stable), based on the chosen IT Infrastructure with all its layers (Head office, store network and DC)
• Offers first level IT support and solves urgent and non-urgent tech problems Documents all relevant end-user identification information, including name, department, contact information and nature of problem
• Performs hands-on fixes at desktop level, including installing and upgrading software, implementing file backups and configuring systems applications
• Prioritizes and schedules the reported IT problems for solving it structurally and back tests the solution
• Implements IT infrastructures (server, ERP system, applications, networks, workstations, etc.)
• Ensures effective and secures data storage Registers reported IT issues (ticket management) accurately to find structural solutions to avoid the same kind of IT problems
• Contributes to the ongoing development of the IT systems and equipment in accordance with the assigned budgets.
• Renders basic in-house IT support
• Maintains the IT infrastructure of the organization by ensuring all systems are up-to-date
• Manages & maintains backups of data (at all level SO, DCs, stores, cloud, onsite & offsite)

Qualifications:

• BSc. degree in Information Technology, Information management or a related field
• Proven experience in IT customer service/and or help desk environment Competencies:
• Advanced ICT knowledge, critical thinking and strong technological analysis Strong knowledge of Windows Office, ICT platforms, computer devices and peripheral operations
• Strong knowledge of networks and the installation Knowledge of working with remote access tools
• Accurate, disciplined and anticipative
• Add value to the organization and its development
• Communication and interpersonal abilities
• Energy, drive and a strong can-do attitude