Bristow Helicopters is a British helicopter airline originally based at Aberdeen Airport, Scotland, part of the Bristow Group (NYSE: BRS, S&P 600 component) based in Houston, Texas, USA.
Bristow Helicopters Ltd holds a United Kingdom Civil Aviation Authority Type A Operating Licence, it is permitted to carry passengers, cargo and mail on aircraft with...
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Perform on-site analysis, diagnosis, and resolution of desktop problems for end users, and recommend and implement corrective solutions, including on-site and remote users as needed
Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels
Receive and respond to incoming calls, email messages and or help desk tickets regarding desktop problems
Performing routine inspections and upkeep of existing installations
Configure and troubleshoot mobile devices, iPads, and iPhones
Escalating complex problems to the appropriate support teams
Prepare reference material and user guides
Ability to lift and carry 50 lbs. of computer equipment
Liaise with company’s technology vendors for prompt rectification of any problems or emergencies
Coordinate with other IT infrastructure and application groups to provide ‘boots on the ground’ support to resolve incidents
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