IT Specialist at Philban Consulting

Key Job Responsibilities

• Curate relationships between new customers and the clients brand and product portfolio
• Complete in-home consultation and assessment
• Architecting tailored Smart Home solutions that best meet the customers’ needs
• Rely on problem-solving acumen to analyze customer issues and recommend solutions
• Rely on sales abilities and product knowledge for solutions that are best for customer
• Activating and upgrading systems with enhanced technology
• Perform activation of equipment – including: Cameras (interior & exterior); Security hardware- E.g., door/window sensors, motion detectors, touchscreen panels; IoT and Smart Home devices (e.g., Smart Thermostats, Lighting, AI assistant)
• Complete customer onboarding and education of key products and services

Key Job Essentials

• BSc or the equivalent
• Possess a customer-first mindset- focusing on developing lifelong customers by providing a world-class customer experience
• Exceptional verbal communication and interpersonal skills
• Aptitude for troubleshooting networking and technical issues with the latest Smart Home and IoT devices
• Familiar with upselling techniques
• Comfortable using the latest hand and power tools to efficiently install and service Security and Smart Home equipment
• Physical agility
• Follow safety practices to safeguard against injury and damage to property.
• Good knowledge and use of Microsoft PowerPoint is essential

Requirements
Desired Technology Experience that would make a candidate successful:

• Experience setting up smart home actions on Google Assistant
• Experience installing and configuring smart home skills on Amazon Alexa
• Experience installing and configuring one or more of the following smart home devices including video cameras, video doorbells, voice assistants, thermostats, smart plugs, or mesh WiFi systems
• Experience creating helpful home automation using one or more smart home devices
• Keen ability to demonstrate how to control a helpful home using a myriad of user interfaces (voice, mobile app, smart display, or scene triggers)
• Able to listen to customers and design a delightful smart home experience tailored to their lifestyle
• Adept at communicating the value of a helpful home to build excitement and help sell products and services;

Salary
Attractive and very competitive.