IT Software Administrator at Pistachio Associates

Job Description
POS System Management:

• Install, configure, and maintain point-of-sale systems.
• Troubleshoot and resolve any issues related to POS hardware or software.
• Ensure seamless integration of POS systems with other restaurant technologies.

Network Administration:

• Manage and maintain the restaurant's computer networks.
• Monitor network performance, troubleshoot connectivity issues, and ensure reliable internet access.
• Implement security measures to protect the network from cyber threats.
• Network devices maintenance & advice, and facilitates IT equipment purchases and repairs.
• Manage Microsoft accounts and applications, creates and deactivates on request by the HR/Management
• Manages licenses and applications’ activations

Hardware and Software Maintenance:

• Conduct regular checks on computer hardware and peripherals.
• Install, update, and configure software applications used in the restaurant.
• Perform routine maintenance to optimize system performance.
• Perform equipment routine checks and preventive maintenance to ensure all devices are in good working condition

Data Backup and Recovery:

• Develop and implement a robust data backup and recovery plan.
• Regularly backup critical restaurant data and test recovery procedures.

User Support:

• Provide technical support to restaurant staff for IT-related issues.
• Train employees on the proper use of technology systems.
• Document and maintain an IT support knowledge base.
• Recommends new features and/or changes so to configure workflows based on user requirements and feedback

Security Management:

• Implement and enforce IT security policies to safeguard sensitive information.
• Stay current with security trends and proactively address potential vulnerabilities.
• Create and administer security for software

Vendor Management:

• Collaborate with external IT vendors for system upgrades and issue resolution.
• Evaluate vendor proposals and recommend solutions that align with restaurant needs.
• Follow up on software renewals and service payments

Inventory Management:

• Track and manage IT inventory, including hardware and software licenses.
• Coordinate the procurement of new IT equipment as needed.

Compliance and Regulations:

• Ensure compliance with relevant data protection regulations and industry standards.
• Stay informed about changes in IT laws and regulations affecting the restaurant.

System Troubleshooting:

• Administer issues’ tracking and change requests.
• Collaborates and escalates more complex issues to third- parties for resolution.

ERP & Software Management:

• Ensures the reliable performance of the ERP systems and software.
• Provide 1st level support i.e. troubleshoots and resolves basic ERP issues related to hardware, software, user access and/or any other problems.
• Participates in projects to gather user requirements, design, configuration, test, and implementation of ERP systems and applications.
• Coordinates new software releases, fixes and upgrades with technical terms and users.

Requirements

• B.Sc / HND in Computer Science or related discipline
• 2-5 years experience in supporting business applications (ERPs)
• Experience in dashboarding software (Google data, PowerBI, Tableau, etc.)
• Advanced skills in excel.
• Expertise in analytical analysis, cross-tabular analysis, multiple variables, etc.
• Strong technical problem solving and analytical skills.
• Proven ability to trouble shoots and debug.