IT Site Operations Manager at Seven Up Bottling Company

Job Summary

• Seven-Up Bottling company is currently recruiting for an IT Site Operations Manager who'll play a crucial role in overseeing the day-to-day operations of IT services and infrastructure at a specific site or location.
• This position involves ensuring the smooth running of IT systems, managing IT staff, and liaising with senior IT management to align site operations with the organization's overall IT strategy.

Responsibilities

• Oversee the daily operations of IT services and infrastructure at the site, ensuring high availability, performance, and reliability of IT systems.
• Manage and maintain the IT infrastructure, including servers, networks, and software, to ensure reliable and available IT services at the site.
• Provide technical support and leadership to the IT team, resolving hardware and software issues promptly and effectively.
• Coordinate and oversee IT projects, adhering to budgets and timelines while enhancing the site's technological capabilities.
• Enforce IT security measures and compliance standards to protect data and systems.
• Collaborate with vendors, manage the IT budget, and maintain accurate documentation of IT processes.
• Deliver user support, facilitate disaster recovery planning, and evaluate emerging technologies to enhance productivity.
• Monitor IT performance and capacity while aligning IT initiatives with the site's operational objectives through effective collaboration with other departments.
• Work with IT service providers and internal teams to ensure that IT services meet or exceed agreed-upon standards.

Requirements

• Minimum of 5-7 years of experience in IT operations, with a proven track record in managing IT services and infrastructure.
• At least 3 years in a leadership or managerial role, overseeing an IT team and managing IT operations at a site or organizational level.
• Demonstrated experience in service level management, ensuring IT services meet or exceed agreed-upon standards and performance metrics.
• Proven ability in incident and problem management, showing expertise in rapidly resolving IT issues and addressing root causes to prevent recurrence.
• Experience with change management, demonstrating the ability to manage changes in IT systems and infrastructure smoothly and effectively.
• Hands-on experience in developing and testing business continuity and disaster recovery plans specific to IT operations.