IT Service Desk Officer at AB Microfinance Bank

Responsibilities

• 1st line support for staff on service requests and incidents
• Escalate unresolved issues/requests to 2nd Line in a timely manner
• Ensure continuity of banking operations via high quality customer service
• Assist with on-boarding of new users, movement, leave plan, and exit of staff
• Assist in maintaining inventory of all equipment and related stock
• Ensure compliance to operating procedures
• IT Service Management SLA meetup
• Periodic branch visitation for IT routine activities.
• Installation of software on systems and servers for branches and Head Office
• Maintenance of File Server and user rights
• Assign users and computers to proper groups in Active Directory
• User and profile maintenance on the Active Directory
• Installation & Update Maintenance of Anti-virus software for all users
• Windows Patch and Anti-Virus Updates for all computer hardware
• Perform timely workstation hardware and software upgrades as required
• IT Asset Management (ITAM)
• Proper inventory of all IT assets including mobile tablet.

Requirements

• Minimum educational qualification of B.Sc./HND in Computer Science or any related field
• Cognate Experience in a business environment and at least three years of relevant experience
• In-depth knowledge of technical hardware, Microsoft Operating System and Office Suite software (MS 2019-2022), and other productivity tools
• Proficient in troubleshooting issues relating to hardware and software
• Soft skills: results-driven (meeting service levels), effective communication, problem solving
• Basic ITIL knowledge would be of advantage
• I.T Certification will be an added advantage (Microsoft, Linux)
• Ability to work with minimum supervision.
• Demonstrates drive, enthusiasm, self-motivation and professionalism.
• Ability to manage competing priorities, maintain attention to details and meet deadlines.