IT Service Desk Analyst at Workforce Group January, 2023

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- IT Service Desk Analyst at Workforce Group
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Posted: Jan 11, 2023

Deadline: Feb 8, 2023
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Workforce Management Centre Limited is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, ...
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IT Service Desk Analyst
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience
- Location Lagos
- City Marina
- Job Field Customer Care , ICT / Computer
- Provide First level IT support Call prioritization, categorization, escalation/referral, and resolution,
- Weekly report to Unit head on number of Logged, open, and unresolved requests
- Assigning users requests to different workgroup using fresh service
- Resolving IT Issue through phone/ Teams/ email /service desk portal Service desk alongside other first level functions
- Must resolve 35% of all tickets logged against Technology Group
Requirements
- Candidates should possess an HND or Bachelor's Degree.
- Candidates should be proficient in the use of MS excel, CRM, ITIL and data visualization tools.
Salary
N102,000 Net
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