IT Quality Assurance Manager at Baobabplus

Responsibilities

• Develop comprehensive QA strategies and methodologies.
• Provide regular updates on QA progress and metrics to stakeholders.
• Develop, update and ensure implementation of the quality assurance guidelines
• Prepare and maintain the testing plan according to the quality assurance guidelines
• Ensure that test scenarios and scripts are prepared in a structured way, prioritised to reflect business or technical priorities and are approved by appropriate stakeholders
• Scheduling testing activities and providing budget forecasts
• Automate the testing processes and ensure continuous improvement over time
• Providing feedback to the development team
• Liaising with suppliers/partners, teams and team leaders when needed
• Be a key player in the solution delivery lifecycle process
• Implement test automation across all critical application
• Implement CI/CD tools across the QA lifecycle
• Ensure the effectiveness of the quality assurance guidelines
• Providing feedback to all stakeholders
• Conducting risk assessments in the testing phase
• Perform continuous testing and upgrades when required
• Creating and implementing new test strategies
• Take part in the first-line support in the post-go-live phase
• Deliver training sessions when applicable (prepare materials)

Team coordination:

• Coordinate the team
• Manage schedules and workloads of team members
• Plan training and support, implement process improvements when necessary
• Compile reports to track process efficiency, personnel performance and adherence to established service level targets.

Business Knowledge Management:

• Maintain and develop deep knowledge of CBS's products, parameters and processes and applications.
• Document software, features and processes when required
• Provide information about the products and processes in the bank.

Necessary Experience and Knowledge

• Minimum of B.Sc in Computer Science, Economics or related discipline with experience
• At least 6 years hands-on relevant professional experience in a similar role
• A strong understanding of testing principles, methodologies and tools used in Waterfall, Agile and V-model methodologies
• Proven track record in Testing Management experience working in an Agile/scrum context.
• Quality Assurance, Test Management, and Test Strategy skills
• Experience in Software Quality Assurance and Software Development methodologies
• Experience in leading a team of quality assurance testers
• Strong leadership and project management skills
• Good knowledge of business processes and/or Accounting
• Require effective prioritisation, time management, team spirit, and organisational abilities.
• Understanding structured test methods and processes
• Excellent grasp of test metrics, release process and test environment principles
• Understanding of common software failures and faults
• Manual and Automated Testing
• Preparing concise documentation
• Being articulate and communicating effectively
• Fluent English, both in writing and orally
• Relevant certifications (e.g., ISTQB, CSTE) and payment-related protocol knowledge (e.g., ISO 8583) are preferred.

Desired Experience and Knowledge:

• Prior working experience with a Core Banking System (CBS) or a software package
• Background in microfinance, banking, accounting and/or IT
• Awareness of Risk-based testing approach, use of automated testing tools is an asset
• Awareness of configuration management and change control processes is an asset
• Programming language & scripting experience.