IT Project Coordinator (Assistant) at Proten

Responsibilities:

• Schedule stakeholder meetings, document them, and generate reports.
• Foster cross-team collaboration to help project team members complete project tasks and produce deliverables.
• Liaison between the project team and the project clients throughout the project life cycle
• Will be responsible for the coordination with the QBA AMS support team and the client IT team.
• Will be helpful in coordination and liaising work for offshore and onshore teams under the AMS framework.
• Responding to direct customer questions and queries in relation to any on-going incidents
• Responding to incident escalations from resolver groups and ensuring that a suitable resolution is found that is acceptable to the customer
• Reporting on the SLA performance of incidents
• The management of all Incidents is done using ITSM tool like GIRA, Service Now, Manage Engine, Pedegrine, etc.

Requirement:

• A Bachelor's degree in Business, Administration, or a related field.
• Minimum 4-6 years of IT project management office experience with a
• minimum of 1–2 years’ experience associated with a SAP-ERP-driven project or program.
• Stakeholder management is essential. Must have excellent client management skills.
• SAP ECC or S/4 HANA project management experience is an added advantage.
• Must have experience in managing support engagements and ensuring
• Delivery Effectiveness and Excellence
• Must show the maturity to understand client situations.
• Ability to document processes and policies.
• Must have experience in resource planning for Service Management and Projects
• Effective Communication and Escalation: Manage Risks and Issues
• Possess good problem-solving and resolution skills and a high level of analytical skills.
• Strong project planning skills using appropriate PM tools: MS Project, MS Office, etc.