IT / OT Onsite Support at Maersk

Key Responsibilities

• Provide end-user support for desktops, laptops, printers, mobile phones, and Office applications.
• Troubleshoot and resolve hardware, software, and connectivity issues for terminal users.
• Support and maintain local IT/OT infrastructure and operational technology assets.
• Conduct maintenance and provide hands-on support for CCTV, OCR equipment, biometric readers, radios, and vehicle-mounted terminals (VMTs).
• Partner with regional IT service delivery teams to execute incident and change management activities requiring on-site support.
• Resolve incidents within agreed service level targets and ensure timely communication with stakeholders.
• Support the implementation of approved infrastructure changes and contribute to service reliability and operational continuity.

What We Are Looking For

• Continuous improvement mindset: We are looking for someone who brings a thoughtful improvement mindset—curious about how work gets done and motivated to make meaningful, sustainable improvements over time.
• Demonstrated experience providing end-user IT support across hardware, software, and mobile technologies.
• Strong knowledge of IT infrastructure and operational technology equipment, including desktops, laptops, printers, CCTV systems, biometric devices, radios, and related technologies.
• Experience managing and resolving incidents and implementing technical changes in line with service level expectations.
• Degree or Diploma in Information Technology, Computer Science, or a related discipline; industry certifications are an advantage.
• Strong communication and collaboration skills with the ability to work effectively with local users and regional support teams.
• Customer-focused approach with the ability to manage multiple priorities, take ownership of issues, and deliver professional support in a fast-paced environment.

What We Can Offer

• At APMT Terminals, we foster a dynamic learning and training culture that empowers our employees to excel.
• Our commitment to improvement is driven by Lean principles, ensuring that every team member has the opportunity to develop their skills and advance their careers.
• Experience a diverse, multinational workplace where your operational insights directly influence how we work.

In addition, you will:

• Work closely with local and regional IT/OT teams to support critical terminal operations.
• Gain hands-on experience across a broad range of IT infrastructure and operational technology systems.
• Develop your technical and problem-solving capabilities in a dynamic operational environment.
• Contribute to reliable and efficient technology services that support terminal performance and business continuity.