IT / OT Onsite Support at APM Terminals

At APMT Terminals, we foster a dynamic learning and training culture that empowers our employees to excel. Our commitment to improvement is driven by Lean principles, ensuring that every team member has the opportunity to develop their skills and advance their careers. Experience a diverse, multinational workplace where your operational insights directly influence how we work.

In addition, you will:

• Work closely with local and regional IT/OT teams to support critical terminal operations.
• Gain hands-on experience across a broad range of IT infrastructure and operational technology systems.
• Develop your technical and problem-solving capabilities in a dynamic operational environment.
• Contribute to reliable and efficient technology services that support terminal performance and business continuity.

Key Responsibilities

• Provide end-user support for desktops, laptops, printers, mobile phones, and Office applications.
• Troubleshoot and resolve hardware, software, and connectivity issues for terminal users.
• Support and maintain local IT/OT infrastructure and operational technology assets.
• Conduct maintenance and provide hands-on support for CCTV, OCR equipment, biometric readers, radios, and vehicle-mounted terminals (VMTs).
• Partner with regional IT service delivery teams to execute incident and change management activities requiring on-site support.
• Resolve incidents within agreed service level targets and ensure timely communication with stakeholders.
• Support the implementation of approved infrastructure changes and contribute to service reliability and operational continuity.

What We Are Looking For

• Continuous improvement mindset: We are looking for someone who brings a thoughtful improvement mindset—curious about how work gets done and motivated to make meaningful, sustainable improvements over time.
• Demonstrated experience providing end-user IT support across hardware, software, and mobile technologies.
• Strong knowledge of IT infrastructure and operational technology equipment, including desktops, laptops, printers, CCTV systems, biometric devices, radios, and related technologies.
• Experience managing and resolving incidents and implementing technical changes in line with service level expectations.
• Degree or Diploma in Information Technology, Computer Science, or a related discipline; industry certifications are an advantage.
• Strong communication and collaboration skills with the ability to work effectively with local users and regional support teams.
• Customer-focused approach with the ability to manage multiple priorities, take ownership of issues, and deliver professional support in a fast-paced environment.