IT Officer at U-Connect Human Resources Consulting

Technical Support:

• Provide technical assistance to users for IT-related issues. 
• Troubleshoot and resolve hardware and software problems. 
• Install, configure, and maintain computer systems, networks, and peripherals. 

Network Management:

• Monitor and maintain network infrastructure. 
• Manage user accounts, permissions, and access rights. 
• Ensure network security through firewalls, VPNs, and other measures. 

IT Operations:

• Implement and enforce IT policies and procedures. 
• Manage and maintain IT assets, including software licenses and warranties. 
• Document IT systems, configurations, and procedures. 
• Plan and execute IT projects, such as upgrades and migrations. 

Security:

• Ensure data backup and recovery. 
• Implement and maintain antivirus protection. 
• Monitor and address security vulnerabilities.

Communication and Collaboration:

• Collaborate with other departments to understand IT needs. 
• Communicate IT issues and solutions effectively to users