IT Officer at Resource Intermediaries Limited

Job Summary

• The IT Officer will be responsible for monitoring IT infrastructure, ensuring system availability, and providing first-level support for applications, networks, and databases. 
• This role requires a highly analytical, service-oriented professional with expertise in IT operations, incident management, and system monitoring within a financial institution.

Key Responsibilities

• Monitor IT services, including applications, networks, middleware, and infrastructure, ensuring optimal system performance.
• Manage incident logging, triage, and resolution, escalating complex technical issues when necessary.
• Conduct root-cause analysis on system failures, proactively identifying and mitigating risks.
• Ensure seamless transition of new IT implementations, incorporating system monitoring requirements.
• Maintain and update IT service availability reports, providing insights to technical and operational teams.

Requirements

• Maximum 27 years old.
• Minimum of B.Sc. (Second Class Lower) in Computer Science, Engineering, Mathematics, or a related field.
• 1 - 2 years in IT support, system monitoring, or database management.
• Proficiency in IT monitoring tools
• Basic knowledge of network infrastructure, WAN/LAN connectivity, firewalls, and security.
• Strong knowledge of ITIL processes, incident management, and troubleshooting best practices.