IT Officer at Lumos

Location: Victoria Island, Lagos

Job Responsibilities

• Be a focal point Resolve internal customer issues reported in a timely manner using central Help Desk system
• Support different technical and non-technical teams both in Israel and with remote IT team in Lumos territories.
• Install and setup Office IT devices and peripherals (PCs, Servers, Printers, Network elements)
• Problem solving for all IT issues (within SLA) including local and remote support, Hardware, Software security and connectivity.
• Find hardware and software solution including computers and add-ons, network and security equipment, combined solution, etc.
• Work to maintain Company shared application Software and system widely used (e.g. Global Mails, Shared documentation, development tools)
• Handle Proactive desktop solution deployment (e.g., PC and Mobile Backup, Anti-Virus / Malware, etc.)
• Proactive monitoring of the network and servers, data and applications, check the status and open issue in daily basis.
• Create and maintain user account including access control for the system and applications.
• Data Management for share spaces
• Handle office server Infra issues as well as Amazon Cloud.
• IT and network integration solution with 3rd party companies

Requirements
Personal qualifications:

• Qualification: Bachelor Degree, HND,
• Excellent English (written and verbal)
• Highly motivated, goal driven, Can-do approach.
• Ability to think "out-of-the-box” and develop creative solutions.
• Service oriented.
• Independent and passionate self-Lerner.
• Exceptional communication and organizational skills.
• Proven Ability to work under pressure, excellent time management skills.
• Have a proactive approach: continuously improving via procedures and tools implementation.
• Hard worker, willingness to work overtime and meet hard deadlines.
• Team Player.

Professional qualifications– Must have:

• Min 3 years’ experience
• Extensive experience in IT systems, network, and related technologies
• Experience with IP telephony and FreePBX – call center support
• Deep knowledge with Active Directory
• Deep knowledge with VMware
• End user support
• Networking setup and troubleshooting including network equipment.
  • Switches
  • FWs
  • Routing (LAN & WAN)
• Excellent knowledge in windows environments
• PC hardware hands-on experience, including laptops, PCs and servers.

Additional qualification – Advantage:

• Experience in managing Google Apps – Strong advantage
• Knowledge in AWS (Amazon Web services)
• Experience using Backup solutions and procedures experience, for both servers and endpoints.
• Significant Linux knowledge, specifically with Ubuntu
• Familiarity with MS licensing

Working Hours

• Due to the nature of the work, you may be expected to work shifts or be on call and it may be necessary to work extra hours to finish a job.