IT Manager, Local IT Office at Henkel

Your Role

•  Installation, support and maintenance of the user environment.
• Arranges, executes and coordinates the installation as required and conducts such tests as necessary.
• Monitors users' operations, records frequency and attends to problems experienced and takes corrective action and reports.
• Coordinates and documents equipment information in the asset register and maintains on a periodic basis as directed.
• Controls extent and content of licence agreements and monitors and reports on compliance as directed.
• Monitors user ability and their satisfaction with the software and OS and takes corrective action and reports.
• Installation, support and maintenance of the server environment.
• Initiates, executes and coordinates the installation as required and conducts such tests as necessary.
• Initiates, executes and tests back up of servers, ensures integrity, ensures offsite storage and rotates on a weekly basis as per the backup procedure.
• Ensures all windows systems are fully maintained.
• Monitors breaches of security, enforces password changes as directed and makes recommendations on improvements required, including virus protection.
• Develops, implements and tests disaster recovery process as specified in the DR procedure. Ensure full documentation of DR processes.
• SAP B1: Matching the requirements of users with the technology available and maintaining the software environment and contributing to the ability of users to ensure optimum utilization of software available.  
• Action of tasks as requested by the EIMEA region. Actions, tests and reports on activities as requested by the IMEA region.
• Prepares the annual budget, reviews expenditure and takes corrective action to ensure cost control.

Requirements

• Bachelors' Degree in Information Technology, Computer Science
• 5-7 years work experience
• People management
• Technological/market know-how
• Strong project management skills