IT Manager at FairMoney

About the role

• You will be working as an IT Support Specialist in our Technology Division, which is now composed of 75+ people in Lagos, Bangalore, Paris, Türkiye, and remotely across the globe.
• We are building Engineering centres of excellence across multiple regions and are looking for smart, talented, driven engineers. This is a unique opportunity to be part of the core engineering team of a fast-growing fintech poised for more rapid growth in the coming years.

Roles and Responsibilities

• Design and deploy LANs, WANs, and wireless networks including servers, routers, firewalls, load balancers, switches, and other hardware 
• Configure, test, and maintain LAN/WAN equipment and related services 
• Identify, diagnose, and resolve network problems 
• Architect, create, manage and maintain Network, Server and PC health for clients 
• Manage and deploy system configurations 
• Select and implement security tools, policies, and procedures with the security team 
• Proactive Network monitoring and maintaining all levels of network security internally and externally 
• Create and maintain comprehensive documentation for all implemented networks 
• Troubleshoot and resolve voip/contact center connectivity issues, hardware, software errors and document resolutions 
• Provide documentation and technical specifications for planning and implementing new or upgraded IT infrastructure 
• Facilitate timely IT vendor and service provider payments and ensure expenditure compliance 
• Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures 
• Lead desktop and helpdesk support efforts to resolve problems with limited disruptions 
• Manage access to unauthorized sites, downloads, and users on the network 
• Configure QoS for optimal user experience and bandwidth usage, and set up accounts and workstations in Windows and MacOS environments. 

Requirements

• A bachelor's degree in computer science, information technology, or similar.
• 3-5 years of experience as an IT support specialist.
• Exceptional ability to provide technical support and resolve queries.
• In-depth knowledge of computer hardware, software, and networks.
• Ability to keep up with technical innovation and trends in IT support.
• Exceptional interpersonal and communication skills.

Benefits

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Hybrid work arrangement
• Training & Development

Recruitment Process

• A screening interview with one of the members of the Talent Acquisition team for 30 minutes.
• Technical interview with the Hiring Manager for 45-60 minutes.

Desired Skills and Experience

• information security
• network engineering
• system administration