IT Infrastructure Specialist at The OPEC Fund for International Development

Job Profile

• The IT infrastructure Specialist provides technical expertise in installation, maintenance and monitoring of specific IT systems to ensure their optimal and effective utilization.
• The incumbent must have thorough knowledge of different computer software and hardware platforms.

Duties and Responsibilities

• Performs regular IT tasks in all areas such as systems administration, monitoring, patching, scripting and database administration.
• Provides service desk support for incoming queries and issues related to computer systems, software and other hardware.
• Maintains and secures appliances, desktops and servers implementations.
• Maintains and updates knowledge base articles.
• Recommends alternative technologies or improvements to enhance information systems to support organizational goals.
• Supports the senior infrastructure officer in the implementation of infrastructure projects.
• Monitors systems, infrastructure and network, and ensures improvements of performance, availability and usability.
• Implements security measures and ensures data integrity.
• Develops training materials and user documentation.
• Resolves hardware incidents and initiates warranty repairs.
• Responsible for user account management, including on-boarding and off-boarding of users, access rights and group membership administration and user mailbox administration.
• Keeps abreast of latest technology trends and developments.
• Reviews technical architectures and proposes improvements to satisfy forecasted requirements.
• Guarantees the availability of printer systems.
• Implements cyber security solutions governed by the Chief Information Security Officer (CISO).
• Monitors and reports on SLAs defined with external partners and consultants.
• Deals with all departments/units on the subject of IT services.
• Carries out other related tasks assigned by the IT director.

Qualifications and Experience

• Bachelor's Degree in Computer Science.
• IT certifications and other relevant certifications.
• A minimum of 8 years relevant professional experience.
• Experience of working in an international development institution
• Fluent in English. Good working knowledge of German is an added advantage.

Competencies:

• General understanding of the core activities of development institutions, including the OPEC Fund. 
• Familiarity with SAP, OpenText, PowerShell Scripting.
• Strong analytical thinking, good planning and organizational skills. 
• Very good knowledge in Microsoft On-premise Operating Systems and Microsoft Desktop and Microsoft Office products.
• Very good knowledge of Cisco equipment and solutions as well as security solutions.
• Demonstrated experience in maintaining VMware virtualization platform.
• Experienced in Cloud technologies. 
• Ability to handle multiple projects simultaneously. 
• Strong written and oral communication and presentation skills. 
• Proven self-starter with strong initiative, enthusiasm for innovation, business development. 
• Conscientious and efficient in meeting commitments, observing deadlines and achieving results.
• Ability to work in an international multi-cultural environment, with sensitivity and respect for diversity.