IT Infrastructure Officer at Enyo Retail & Supply

Job Summary

• This role is responsible for the physical delivery and ongoing support of products/services, applications, network systems and overall solutions.
• Performs tasks including, but not limited to, systems software upgrades, workstation setups and server configurations.
• Maintains software and hardware inventories. Provides operational support and analysis for the organizations information systems and peripheral equipment, such as servers, desktops, printers and storage devices.
• Performs recovery procedures, scheduling and backups, and monitors batch processes.

Principal Duties and Responsibilities

• Perform operational support of IT Infrastructure technology including, but not limited to, network, security, messaging, storage, voice, etc.
• Perform analysis and resolve problems to restore normal IT Infrastructure operational levels.
• Complete project tasks to enable the on time, within budget and scope delivery of IT Infrastructure projects.
• Assure compliance to required standards, procedures, guidelines, and processes.
• Researches, analyzes, develops, and documents new processes and procedures to implement new solutions for use by IT Technicians to meet future problem resolution needs.
• Serves as a liaison between other technical staff, management, users, and vendors regarding service requests, usage, standards, security, and other technical matters.
• Develops structured diagrams for the specifications of databases, communication systems, servers, storage area networks, security or any other computer related hardware or software.
• Develops and implements databases, communication systems, storage area networks, security and applications with user departments, vendors, and data centres.
• Develops and implements the directory configurations, messaging configurations, and state-wide operating systems which include communication systems (servers, routers, switches, and hubs).
• Provides planning, design, and implementation of computer hardware, software, and network components.
• Tests programs and systems and integrates system modules.
• Converts and implements new systems or upgrades existing systems.
• Analyzes the need for, and develops, documents, implements, and monitors, information technology quality assurance standards.
• Develops cost estimates and makes recommendations for systems development and upgrades to existing systems.
• Evaluates network services equipment and software for purchase; recommends new configurations, provides training or arranges for vendor training for system users.

Requirements
Education:

• Bachelor’s degree in Computer Science or a related course.
• CCNA, MCTS, MCITP, A+, N+
• Preferred Years of Experience: 1 - 3 year(s)

Knowledge Requirements:

• Experience in infrastructure architecture, data centres, servers, and networks
• Experience with Windows and Unix Operating systems
• Knowledge and skill sets to install, configure, maintain and support networks
• Great understanding of any object-oriented programming language – Python, Java, C++, etc
• Working knowledge of databases – SQL, Oracle, etc
• Understanding of web applications and web development technologies
• Experience with emerging technology, such as cloud computing, desktop virtualization and unified communications
• Flexible and reliable worker, with the ability to prioritize multiple tasks
• Effective communication skills (Spoken and written).
• Strong attention to detail.
• High-level analytical skills.