IT Help Desk Officer at KPMG

Ref Id: 150455BR
Service Line: IT
Contract Type: Permanent

Job Summary

•  Working as a member of a dynamic team, you will be the first point of contact for any IT related issues.
• You will be required to install and configure computer systems, diagnose hardware/software faults and solve technical problems, either remotely, over the phone or face-to-face.  
• A strong customer focus and a “can do” attitude is desirable and excellent communication skills are essential.

Job Responsibilities

• Provide 1st level support for all KPMG business applications and network infrastructure.
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
• Logging all calls reported to the helpdesk and escalate as required.
• Supporting the roll-out of new applications
• Setting up new users' accounts and profiles.
• Testing and evaluating new technology.
• Prioritizing and managing support issues and following up till issues are resolved; ensuring SLA’s with internal customers are met.

Job Requirements

• University Degree in Computer Science, Information Technology or related discipline with at least a Second-Class Upper Division.
• Relevant Microsoft or equivalent professional qualification desirable
• At least 2 years relevant IT experience.
• Broad knowledge of current IT development and integration technologies and best practice.
• Good interpersonal and communication skills.