IT Field Support Engineer at Dangote

Location: DANCOM HO-Lagos, DANCOM HO-Lagos

DESCRIPTION

• Provide first-line support and troubleshooting for IT-related issues, including hardware, software, network, and other technical problems 
• Escalate unresolved issues to appropriate technical teams and track the progress of the resolution process 
• Guide users on how to use IT systems and applications, including password resets and user account management 
• Maintain accurate records of all incidents and service requests, including details of the diagnosis and resolution provided 
• Monitor the performance and availability of IT systems and applications, identifying and reporting any issues or anomalies 
• Provide remote support to off-site users and liaise with other IT teams to resolve any issues that may arise 
• Participate in IT projects and initiatives as required, providing input on end-user requirements and testing new systems and applications 

Qualification and Experience 

• Minimum of 3 years of experience in IT technical support role 
• Excellent problem-solving skills and ability to troubleshoot complex technical issues 
• Experience with Microsoft Windows OS, Active Directory and basic networking concepts 
• Bachelor's Degree in Computer Science or related field 
• CompTIA Certification is preferred 

Competencies and Skills 

• Strong customer service orientation with excellent communication and interpersonal skills 
• Good problem-solving and analytical skills with attention to details
• Ability to manage multiple tasks and priorities in a fast-paced environment 
• Understanding of IT infrastructure components, including servers, network devices and storage systems 
• Adaptability and flexibility, with a continuous learning mindset