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  • Posted: Nov 5, 2025
    Deadline: Not specified
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  • The Dangote Group is one of the most diversified business conglomerates in Africa with a hard-earned reputation for excellent business practices and products' quality with its operational headquarters in the bustling metropolis of Lagos, Nigeria in West Africa. The Group's activities encompass: Cement - Manufacturing / Importing Sugar - Manufacturing ...
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    IT Field Support Engineer

    Location: DANCOM HO-Lagos, DANCOM HO-Lagos

    Company: Dangote Industries Limited

    DESCRIPTION

    • Provide first-line support and troubleshooting for IT-related issues, including hardware, software, network, and other technical problems 
    • Escalate unresolved issues to appropriate technical teams and track the progress of the resolution process 
    • Guide users on how to use IT systems and applications, including password resets and user account management 
    • Maintain accurate records of all incidents and service requests, including details of the diagnosis and resolution provided 
    • Monitor the performance and availability of IT systems and applications, identifying and reporting any issues or anomalies 
    • Provide remote support to off-site users and liaise with other IT teams to resolve any issues that may arise 
    • Participate in IT projects and initiatives as required, providing input on end-user requirements and testing new systems and applications 

    Qualification and Experience 

    • Minimum of 3 years of experience in IT technical support role 
    • Excellent problem-solving skills and ability to troubleshoot complex technical issues 
    • Experience with Microsoft Windows OS, Active Directory and basic networking concepts 
    • Bachelor's Degree in Computer Science or related field 
    • CompTIA Certification is preferred 

    Competencies and Skills 

    • Strong customer service orientation with excellent communication and interpersonal skills 
    • Good problem-solving and analytical skills with attention to details
    • Ability to manage multiple tasks and priorities in a fast-paced environment 
    • Understanding of IT infrastructure components, including servers, network devices and storage systems 
    • Adaptability and flexibility, with a continuous learning mindset 

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Dangote on careers.dangote.com to apply

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