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  • Posted: Dec 2, 2022
    Deadline: Dec 10, 2022
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  • Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top-of-the-line executive recruitment and selection services. We cater for the needs of a range of professionals seeking employment and work together to create effective solutions using our networks and strong client base.
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    IT Engineer

    Job Role

    • As the IT Engineer, you will have the opportunity to support our customers and learn cutting edge technologies in the dynamic software security space.

    Responsibilities

    • Provide Sophos customers with technical support within the defined parameters of Sophos satisfaction and covering our network products.
    • Provide advanced troubleshooting via remote sessions to modify customer’s environment towards a resolution that include, but are not limited to: installation issues, best practice configuration, network troubleshooting, Windows, Linux, Mac and Unix OS configuration.
    • Handle technical escalations within team response/resolution targets.
    • Provide team leader/manager feedback with regards to technical support procedures and policies with the goal of improving overall customer satisfaction as well as engineer efficiency.

    Requirements

    • B.Sc / HND in Computer Science, Electronic Engineering, Computer Engineering or related field.
    • 1-3 years’ experience in the IT field, including experience as a Systems/Network Administrator, or a technical support role supporting Systems/Network administrators.
    • Experience with security products, such as Firewalls, IPsec, IDS/IPS, Anti -Spam, Anti-Virus, Web Security proxies, Email Security filters, VPNs.
    • Experience with Linux operating systems through the command line level
    • Experience with active directory (or any LDAP variant) group policy configuration and deployment.
    • Experience with cloud virtualization such as Amazon AWS or Microsoft Azure.
    • The ability to work with complex problems where analysis of situations or data requires review.
    • Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone and email.
    • Applicants must be resident around Ibadanand environs for proximity purpose.

    Method of Application

    Interested and qualified candidates should send their CV to: cv@ascentech.com.ng using the Job Title as the subject of the email.

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