IT Associate at Gamma Mobility

Position Summary:

Gigmile is looking for an IT Associate to support the business in relation to infrastructure repairs, IT update, maintenance and servicing.

Responsibilities: 

• Provide frontline assistance and technical support to end-users, addressing issues through various channels, such as phone, email, or chat.
• Identify and diagnose hardware and software issues, as well as network and connectivity problems, and offer timely solutions.
• Install and configure computer systems, software applications, and hardware components, ensuring they work correctly.
• Create, modify, and deactivate user accounts and permissions, managing access to systems and resources.
• Ensure that software and applications are up to date with the latest patches and security updates.
• Perform routine maintenance on computer hardware, including cleaning, upgrading, and repairing components.
• Assist with network setup, troubleshooting connectivity issues, and maintaining network infrastructure.
• Manage data backups, schedule regular backups, and support data recovery efforts in case of data loss.
• Implement security protocols, enforce company security policies, and respond to security incidents.
• Offer training and guidance to users on software applications and best practices to enhance their technical skills.
• Interact with external vendors to resolve technical issues and coordinate warranty and service repairs.
• Stay informed about relevant IT laws and regulations, ensuring the organization's IT practices adhere to legal requirements.
• Enforce IT policies and procedures to maintain security, compliance, and efficient IT operations.
• Continuously monitor systems, network performance, and resource utilization, and generate reports for analysis.
• Assist in IT projects, such as system upgrades, migrations, and deployments, by providing technical support.

​Requirements: 

• A bachelor's degree or HND in Computer Science, Information Technology, or a related field is preferred.
• Minimum of 3 years of professional work experience in IT support roles
• Proficiency in operating systems (Windows, Linux, macOS), network protocols, hardware components, and troubleshooting techniques.
• Strong interpersonal and communication skills are essential, as IT Support personnel frequently interact with end-users.
• Problem-Solving Abilities: The ability to diagnose and resolve technical issues efficiently and provide effective solutions.
• Meticulous attention to detail is crucial for documenting issues, solutions, and maintaining organized records.
• Team Player
• Knowledge of IT Policies and Procedures
• Hardware and Software Knowledge
• Problem Analysis
• Remote Support
• Maintaining a high level of professionalism and integrity