IT Assistant at GIZ Nigeria

Responsibilities
The IT Assistant will work to support other IT Professionals as they provide support to colleagues in the GIZ CO and projects. Responsibilities are:

• Support with maintaining information systems, networks, and IT equipment.
• Support with upgrades and installation of hardware and software.
• Support to ensure that the IT systems in use comply to GIZ Standard Policies and Guidelines
• Support With Performing Troubleshooting and documentation.
• Support with User Helpdesk.

Tasks:
The IT Professional performs the following tasks:
IT Infrastructure, tools, and administrative tasks:

The IT Assistant supports with:

• Installation, upgrade and maintenance of IT-Equipment. (e.g. client computer, printers, network equipment, scanners, peripheral devices)
• Monitoring the state of hardware and software in use for security aspects
• Testing new hardware systems, and identifies options for upgrading existing systems and peripherals
• Ensuring and executing of patch management for all hardware devices.
• Maintaining all GIZ standards (e.g., Office 365, WINPACCS, SAP, Payroll) and custom software used in country and project offices.
• Keeping an inventory of software and hardware
• Monitoring the internet connections in use to ensure maximum uptime
• Maintaining a segmented local area network (LAN)
• Implementing security protocols and procedures to prevent potential threats
• Creating user accounts and performs access control
• Documenting and maintains IT processes, IT instructions and carries out general IT administration tasks
• Review Audit Logs
• Keeping up with all the latest IT developments of GIZ DIGITS Department (Headquarters)

IT Security:
The IT Assistant under the direction of the Head of Unit supports to,

• Implements IT security measures in country offices and projects
• Helps implementing ISMS in alliance with GIZ Headquarters strategy and local Information Security Officer
• Monitors vulnerabilities in the communications networks to prevent data leaks
• Helps regularly update antivirus software and relevant operating system updates/patches to ensure a secure working environment

General tasks:
The IT Assistant under the direction of other IT Professionals in the team:

• Support to resolves all technical and connectivity issues, prepares all the necessary information, and provides phone support
• Support to ensure an IT emergency service
• Support assists in advising on IT projects (IT Infrastructure/ security/ development)
• Connect well to colleagues from GIZ division DIGITS and other IT professionals for best practice exchange
• Performs other duties and tasks at the request of the IT Manager
• Prepare on a regular base oral and written reports and analyses for a wide range of stakeholders

Required Qualifications, Competences and Experience
Qualifications:

• University Degree in Computer Science.
• Windows 11 and MS Office 365 or equivalent experience.
• Knowledge of IT hardware and software used, computer network systems, database software, network security.

Professional experience:

• 1 - 2 years’ experience in an IT position or similar experience in IT area

Other knowledge, additional competences:

• Good presentation, communication, and reporting skills with the ability to present complex details in a simple business context.
• Good time management and focus on results
• Working knowledge of ITC technologies (related software, phone, email, the internet) and computer applications (e.g., Office 365).
• Good knowledge and command of the English language.
• Willingness to upskill as required by the tasks to be performed – corresponding measures are agreed with the Manager.