IT Assistant at GIZ Nigeria

Vacancy No.: 034

Background
GIZ. Solutions that work:

• As a service provider in the field of international cooperation for sustainable development and international education work, we are dedicated to shaping a future worth living around the world.
• GIZ has over 50 years of experience in a wide variety of areas, including economic development and employment promotion, energy and the environment, and peace and security.
• The diverse expertise of our federal enterprise is in demand around the globe – from the German Government, European Union institutions, the United Nations, the private sector, and governments of other countries.
• We work with businesses, civil society actors and research institutions, fostering successful interaction between development policy and other policy fields and areas of activity. Our main commissioning party is the German Federal Ministry for Economic Cooperation and Development (BMZ).
• The registered offices of GIZ are in Bonn and Eschborn. Our approximately 23,500 employees, almost 70 percent of whom are national personnel, work in a round 120 countries (July 2020)
• GIZ has worked in Nigeria since 1974. Since 2004, GIZ has maintained a country office in the capital city Abuja.
• Currently 361 national and 66 international employees, 19 regional staff, 4 integrated specialists and 3 development workers are working in the country (June 2020).

The Project

• GIZ Country offices are the central element of GIZ’s field structure. They ensure consistent overall representation of the company and its successful positioning as a service provider in the international cooperation market.
• They are headed by a country director. The country directors represent GIZ as a whole in the country or countries they service.
• The country director is responsible for shaping the GIZ country portfolio and assuring its quality, and in particular ensures that GIZ activities in all business sectors are coherent.
• The country directors generally have management responsibility for the officers responsible for commissions in the public-benefit TC measures in their area.
• The GIZ Offices provide human resources and commercial support  services for programmes and projects in their areas. These services must be contracted as set out individually in the respective processes and rules sections.
• Furthermore, the GIZ Offices perform internal audits of the project administrations in the public-benefit sector, and by agreement for International Services projects and offices too.

Responsibilities

• The IT Assistant will work within a team of other IT Professionals to provide support to colleagues in the GIZ CO and projects.
• Maintain information systems, networks, and servers.
• Maintain, upgrade, and install hardware and software.
• Ensure that the IT systems in use comply to GIZ Standard Policies and Guidelines
• Perform Troubleshooting and documentation.
• Back up data
• Provide user support.

Tasks
The IT Assistant performs the following tasks:
IT Infrastructure, tools, and administrative tasks:
The IT Assistant:

• Installation, upgrade and maintenance of IT-Equipment. (e.g. client computer, printers, CCTV, network equipment, scanners, servers, peripheral devices)
• Monitors the state of hardware and software in use for security aspects
• Tests new hardware systems, and identifies options for upgrading existing systems and peripherals
• Ensures and executes of patch management for all hardware devices.
• Maintains all GIZ standards (e.g., Office 365, WINPACCS, SAP, Payroll) and custom software used in country and project offices.
• Keeps an inventory of software and hardware
• Monitors the internet connections in use to ensure maximum uptime
• Maintains a segmented local area network (LAN)
• Implements security protocols and procedures to prevent potential threats
• Creates user accounts and performs access control documents and maintains IT processes, IT instructions and carries out general IT administration tasks
• Review audit Logs
• Keeps up with all the latest IT developments of GIZ DIGITS Department (Headquarters)
• Incorporates market developments in alignment with DIGITS Department

IT Security:
The IT Assistant under the direction of the Head of Unit:

• Implements IT security measures in country offices and projects
• Helps implementing ISMS in alliance with GIZ Headquarters strategy and local Information Security Officer
• Monitors vulnerabilities in the communications networks to prevent data leaks
• Helps regularly update antivirus software and relevant operating system updates/patches to ensure a secure working environment
• Helps maintain user permissions to prevent unauthorized access
• Safeguards the system against hackers
• Knowledge and experience in Incident and Escalation Management

General Tasks
The IT Assistant under the direction of other IT Professionals in the team:

• Resolves all technical and connectivity issues, prepares all the necessary information, and provides phone support
• Ensures an IT emergency service
• Assists in advising on IT projects (IT Infrastructure/ security/ development)
• Connect well to colleagues from GIZ division DIGITS and other IT professionals for best practice exchange
• Performs other duties and tasks at the request of the IT Manager
• Prepare on a regular base oral and written reports and analyses for a wide range of stakeholders

Required Qualifications, Competencies and Experience
Qualifications:

• B.Sc or HND in IT related discipline.
• Certification for Microsoft Windows Server 2019/2022, Windows 10/11 and MS Office 2019/365 or equivalent experience.
• Knowledge of IT hardware and software used, computer network systems, database software, network security.
• Ideally, knowledge of GIZ systems and specific GIZ software (SAP, WINPACCS, etc.).

Professional experience:

• 1-3 years’ experience in an IT position or similar experience in IT area

Desired Additional Qualifications, Competencies, and Experiences:

• Good presentation, communication, and reporting skills with the ability to present complex technical details in a simple business context.
• Good time management and focus on results.
• Working knowledge of ITC technologies (related software, phone, email, the internet) and computer applications (e.g., Office 365)
• Good knowledge and command of the English is a must and team spirit.
• Willingness to upskill as required by the tasks to be performed – corresponding measures are agreed with the Manager.

Salary
According to GIZ salary scale for Band 4