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  • Posted: Jan 29, 2021
    Deadline: Feb 7, 2021
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    VFD Group is an alternative financial services holding company that creates value by working within Nigeria’s informal financial sector to create innovative products and solutions that are accessible to the everyday Nigerian. VFD Group was founded by highly skilled professionals with diverse experiences, qualifications and professional backgrounds, ...
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    IT Applications Support Specialist

    Location: Marina, Lagos

    Job Description

    • Ensure compliance with agreed SLA withing the CX eco system.
    • Ensure effective and timely communication of system downtimes planned or
      unplanned.
    • Responsible for the primary support and maintenance of the Investment’s
      applications.
    • Covers all problems, user requests and changes relating to the operation of
      the applications.
    • Delivers availability and performance in line with the service levels agreed to support the business services,
    • Develop reports for implementation of procedures and plans associated with
      application development and provide ongoing sustenance.
    • Liases with the Testing, Engineering and development teams to ensure
      applications developed completely meet user requirements.
    • Develop reports for implementation of procedures and plans associated with application development and provide ongoing sustenance.
    • Develop and maintain relations with 3rd party support , vendorss and service providers.
    • Provide assistance to helpdesk members and other customers to secure easy and timely assistance in organization for all levels.
    • Maintaining and updating technical documents and procedures.
    • Delivering regular and customised training to teams within VFD Group,
    • Developing reports for teams across VFD when required.
    • Provide 1st level support to the Invesment Operations team and other internal units - eg. Other entities on issues that has to do with the varipus
      applications used across board.

    Requirements

    • Candidates should possess a Bachelor's Degree qualification with 3 - 5 years experience.

    Method of Application

    Interested and qualified candidates should send their Resume / CV to: careers@vfdgroup.com using "Internal Audit, Control & Compliance Officer"  OR IT Applications Support Specialist as the subject of the mail.

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Average Salary at VFD Group
₦ 77K from 5 employees
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