IT Administrator at Premium Swiss Hospitality

Job Description
Position Summary:

• The Hotel ICT Administrator is responsible for overseeing and managing all aspects of information and communication technology (ICT) within thehotel or hospitality environment.
• This role requires a strong technical background, excellent problem-solving skills, and the ability to effectively communicate with both technical and non-technical staff members.
• The ICT Administrator is responsible for maintaining the hotel's computer systems, networks, and telecommunications infrastructure, ensuring they are secure, efficient, and aligned with the organization's goals and objectives.

Key Responsibilities
System Administration:

• Manage and administer the hotel's computer systems, including servers, workstations, and peripherals.
• Install, configure, and maintain operating systems, applications, and software updates.
• Monitor system performance, troubleshoot issues, and ensure data backups are performed regularly.
• Implement and enforce security measures to protect against unauthorized access and data breaches.

Network Management:

• Plan, design, and maintain the hotel's network infrastructure, including wired and wireless networks.
• Monitor network performance and troubleshoot connectivity issues.
• Configure and manage network devices, such as routers, switches, and firewalls.
• Implement network security protocols and ensure compliance with industry standards.

Telecommunications:

• Manage the hotel's telecommunications systems, including phone lines, PBX systems, and voicemail.
• Oversee the installation and configuration of telephony hardware and software.
• Troubleshoot and resolve telecommunication-related issues, such as call quality or connectivity problems.

User Support and Training:

• Provide technical support to hotel staff for hardware, software, and network-related issues.
• Respond to user inquiries and troubleshoot problems in a timely and efficient manner.
• Train employees on the proper use of ICT resources, including systems, applications, and security protocols.
• Create and maintain user documentation and knowledge base resources.

Vendor Management:

• Collaborate with external vendors to procure and maintain ICT hardware, software, and services.
• Evaluate vendor proposals and negotiate contracts to ensure cost-effectiveness and quality.
• Monitor vendor performance and coordinate maintenance or repair activities.

ICT Strategy and Planning:

• Stay updated with emerging technologies and trends in the hospitality industry.
• Assess the hotel's ICT needs and develop long-term strategies to meet business objectives.
• Collaborate with management to define and implement technology initiatives.
• Prepare and manage the ICT budget, ensuring cost optimization and alignment with organizational goals.

Qualifications and Skills

• Bachelor's Degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 4+ years relevant work experience.
• Proven experience as an ICT Administrator or similar role in a hotel or hospitality environment.
• Strong knowledge of computer systems, networks, and telecommunications infrastructure.
• Proficiency in server and workstation administration (Windows, Linux, or both).
• Familiarity with network protocols, security practices, and troubleshooting methodologies.
• Experience with telephony systems (PBX, VoIP) and related technologies.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and collaborate with cross-functional teams.
• Attention to detail and ability to prioritize tasks effectively.