IS Administrator (Network & Call Center Infrastructure) at Kuda Bank

Responsibilities:

• Install and configure software and hardware
• Manage network servers and technology tools
• Set up accounts and workstations
• Monitor performance and maintain systems according to requirements
• Troubleshoot issues and outages
• Ensure security through access controls, backups and firewalls
• Upgrade systems with new releases and models
• Develop expertise to train staff on new technologies
• Build an internal wiki with technical documentation, manuals, and IT policies.
• Installing and configuring software, hardware, and networks
• Monitoring system performance and troubleshooting issues
• Ensuring security and efficiency of IT infrastructure

Requirements

• Bachelor's degree in Computer Science/Engineering or equivalent
• CCNA Certification or equivalent
• At least 5 years of experience in supporting IT Infrastructure with expertise in managing call center operations.

Benefits

Why join Kuda?

At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:

• Pension
• Competitive annual leave plus bank holidays
• Group life insurance
• Health insurance
• L&D training
• We are advocates of work-life balance and offer a 3 day per week remote working option