IP Operations Supervisor at MainOne

Responsibilities

The IP Operations Supervisor provides support for the IPNGN Network infrastructure and technical operations support for all IP customer base (this includes third party IP customers not directly connected to the Main One IPNGN platform). Specifically, the IP Operations Supervisor’s responsibilities shall include:

• Ensure continued smooth operation of the global IP network infrastructure through monitoring and performance reporting against performance benchmarks.
• Ensure that biennial internal security audits are carried out on the network and recommendations made.
• Ensure that new IP customer provisioning is carried out in line with the IP Provisioning process.
• Definition and implementation of network security policies.
• Ensure that accurate logging, timely updates and communication are provided by L2 Support and other engineers during the lifecycle of any IP related incident.
• Ensure that all escalated IP related tickets are resolved within agreed timelines and handled professionally.
• Provide adequate support and requisite input to IP planning and technical sales teams
• Ensure standardization and regular update of all documentation using the DMS system, and in line with corporate policy
• Ensure that all reports are developed in line with the defined IP reporting process and made available to all stakeholders accurately and in timely manner
• Ensure continuous improvement and adherence to the MainOne IP Operations policies and procedures
• Ensure all third party application support contracts and hardware support contracts for all IPNGN systems are up
  to date and functional.

Qualifications, Skills & Competencies

• Relevant professional/technical certifications
• Minimum of 6 years relevant experience required in troubleshooting IP networks and all related issues.
• Strong experience configuring and troubleshooting of L2 and L3 networks especially on Cisco routers and switches
• Cisco IOS XE/XR experience will be an added advantage
• Familiarity with TAC case management and escalation process
• Strong understanding of a process driven environment
• L2 and L3 MPLS experience
• Routing protocol configuration and troubleshooting experience (BGP, ISIS, MPLS, OSPF, EIGRP)
• IP multicast experience 
• CCNP , CCIP, CCSP certification or equivalent experience
• CCIE Certified - will be an added advantage.

Demands of the Job

• Strong written and verbal skills
• Strong customer service experience required
• Availability to work overtime in times of emergency and specialized project deliveries.
• Understand and manage the pressure of a 24x7 customer support environment