IP NOC Engineer at Equinix Nigeria

Job Summary

• The IP NOC engineer will be responsible for proactive monitoring of Transmission and IP services and devices across Equinix network through the support of Network monitoring systems, perform first-line troubleshooting/fault isolation, resolve where necessary and escalate to other levels for support in line with Equinix internal processes

Responsibilities

• Monitor Equinix network providing a specific update, status, and performance of all network components, capacity services etc.
• Identify and provide at least first-line support on all faults on the Equinix network in accordance with the Company’s standard operating procedure for fault escalation and management
• Maintain and ensure full compliance with all Equinix NOC processes and procedures
• Ensure proper technical documentation of all network events throughout normal/shift cycles or operations
• Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using Equinix standard operating procedures
• Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators and ensure all customer SLAs are met

Qualifications

• B.Sc / HND in Electrical / Electronic Engineering or related discipline
• Proven years’ experience in the configuration, operations and maintenance of Network devices (Cisco, Juniper, FortiGate etc.) optical fiber SDH and wireless network equipment
• Strong analytical and problem-solving skills
• Strong Knowledge of Synchronous Digital Hierarchy technology
• Strong Knowledge of DWDM/OTN technology
• Strong knowledge of PtP/PtMP Microwave technologies
• Knowledge of basic TCP/IP configurations and troubleshooting
• Excellent and effective communications skills, both orally and in writing
• Working knowledge of IP devices
• Working knowledge of Ubiquiti or Ceragon radio