Inventory Manager at HR Aid

We are looking to hire an experienced Inventory Manager for our client, a luxury fashion brand in Lagos.

Responsibilities

• Oversee inventory planning and allocation processes to maintain optimal stock levels across all product categories, considering seasonality, trends, and sales forecasts.
• Conduct regular inventory audits and cycle counts to ensure accuracy and integrity of inventory data, reconciling any discrepancies and implementing corrective actions as needed.
• Coordinate with designers and logistics partners to manage inbound and outbound shipments, streamline replenishment processes, and minimize stockouts and overstock situations.
• Oversee the order fulfillment process, including order processing, packaging, and shipping, to ensure timely and accurate delivery of customer orders.  
• Address customer inquiries, concerns, and returns related to online purchases promptly and professionally, striving to uphold the brand's reputation for exceptional service and customer satisfaction.
• Monitor customer feedback and reviews, identify trends and areas for improvement, and collaborate with relevant stakeholders to implement enhancements to the online shopping experience.
• Oversee the order fulfillment process, including order processing, packaging, and shipping, to ensure timely and accurate delivery of customer orders.
• Address customer inquiries, concerns, and returns related to online purchases promptly and professionally, striving to uphold the brand's reputation for exceptional service and customer satisfaction.
• Monitor customer feedback and reviews, identify trends and areas for improvement, and collaborate with relevant stakeholders to implement enhancements to the online shopping experience.
• Maintain relationships with Brand Partners to ensure timely delivery of merchandise.
• Negotiate pricing, terms, and discounts with Brand Partners to optimize inventory costs.
• Monitor Brand Partners performance and address any issues related to quality, delivery delays, or discrepancies in orders.
• Conduct daily physical inventory counts and audits to verify accuracy of inventory records.
• Investigate and resolve discrepancies between physical inventory counts and computerized records.
• Implement measures to prevent shrinkage, theft, and damage to inventory.
• Inventory audit MUST be done every Monday and a report on the Inventory must be sent at the end of each Inventory activity every Monday.
• Analyse sales reports and inventory data to identify trends, patterns, and opportunities for improvement.
• Generate reports on inventory turnover, stock levels, and sales performance for management review.
• Provide insights and recommendations for optimizing product assortments and inventory allocation.
• Provide reports as required.

Requirements

• Bachelor's degree in relevant field
• 3 years relevant experience in similar role
• Outgoing and engaging personality
• Ability to plan and prioritize workload
• Strong written and verbal communication skills
• Ability to multitask  
• Proactiveness
• Excellent knowledge of Microsoft packages and IT software