Internal Sales Representative Manager (ISR) at CAT Construction Limited

Responsibilities

• Strategically drive revenue targets for Caterpillar equipment and product parts in Nigeria
• Regularly review sales pipeline of salesmen and ensure maximum conversion of opportunities to sales
• Drive CRM adoption and champion change management
• Use analytics from salesforce CRM to gain insights and drive sales process optimization
• Prepare and present regular sales forecast to top management
• Regularly review work processes and methods to align with best practices
• Manage marketing campaigns by engaging inactive customers to drive customer loyalty and retention
• Regularly develop initiatives to motivate salesmen to improve sales and productivity
• Ensure all Caterpillar products enquires via email, internet and telephone are attended to promptly
• Monitor economic trends and competitor’s actives and provide advice to top management
• Champion after-sales support efforts and develop initiatives to improve customer satisfaction scores
• Achieve sales targets on a monthly/quarterly basis per channel
• Maintain SET Scores for ISR Team cumulatively >85%

Requirements:

• Bachelor’s degree or equivalent in any discipline
• E-Commerce experience is desirable
• ISR experience is essential
• Quality assurance experience is desirable
• High level of proficiency in Microsoft Excel, Microsoft word and Power point
• Excellent written and oral communication
• Good listening and analytical skills
• Good time management skills
• Leadership skills is essential