Integration Support Engineer at Moniepoint Inc.

About The Role

• As an Integration Support Engineer on the Monnify team, you will play a crucial role in ensuring the smooth and successful integration of our payment gateway by our merchants. You will be the primary point of contact for technical inquiries, providing expert guidance, troubleshooting issues, and empowering our users to leverage the full potential of Monnify's APIs and SDKs. Your strong technical foundation, exceptional problem-solving abilities, and excellent communication skills will be key to fostering positive relationships with our clients and contributing to their success.

What You'll Get To Do

• Provide timely and effective technical support to merchants integrating with the Monnify platform via various channels (e.g., email, phone, chat).
• Diagnose and troubleshoot integration issues across the front-end and back-end, utilizing your understanding of web technologies and software development principles.
• Guide merchants through the integration process, providing clear and concise instructions, code examples, and best practices.
• Reproduce and document merchant-reported issues, working closely with the Engineering team to identify root causes and implement solutions.
• Utilize your knowledge of HTML, CSS, JavaScript, and modern front-end frameworks (React, Angular, or Vue) to understand and resolve client-side integration challenges.
• Collaborate with internal teams (Sales, Product, Engineering) to escalate complex issues, provide feedback on product usability, and contribute to the continuous improvement of our platform and documentation.
• Develop and maintain internal knowledge base articles, FAQs, and troubleshooting guides to empower both merchants and internal support teams.
• Proactively identify potential integration roadblocks and provide preventative guidance to merchants.
• Stay up-to-date with the latest Monnify features, API updates, and industry best practices.

To succeed in this role, we think you should have

• Bachelor's degree in Computer Science or a related technical field.
• Solid understanding of fundamental Computer Science principles, including data structures, algorithms, and software development methodologies.
• Experience writing and debugging server-side code in Node.js and/or PHP.
• Excellent proficiency in core web technologies: HTML, CSS, and JavaScript.
• Hands-on experience with at least one modern JavaScript framework (React, Angular, or Vue).
• Exceptional written and verbal communication skills, with the ability to explain technical concepts clearly and concisely to both technical and non-technical audiences.
• Demonstrated ability to troubleshoot complex technical problems and provide step-by-step solutions.
• Strong customer-centric mindset with a passion for helping others succeed.
• Ability to work independently and as part of a collaborative team.