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  • Posted: Oct 27, 2023
    Deadline: Not specified
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    Zeta-Web Nigeria Limited is an ICT firm with significant expertise in designing deploying and managing technology solutions in Nigeria and across Africa.We provide a balance between fast reliable internet solutions and business quality technology solutions on a cost effective platfrm to ensure operational efficiency for our clients.We deploy the most advance...
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    Information Technology Support Engineer

    About the job

    • This role will provide direct support to Users and ‘hands-on’ technology management in resolving hardware and software-related issues across the business.

    Key Responsibilities:

    • Support end-users with daily IT issues, faults and repairs.
    • Office technology (e.g. printing, meeting rooms, LAN etc)
    • Printer services or issues
    • End-user hardware lifecycle (procurement, provision, asset management, disposal)
    • User management (joiners, leavers, movers)
    • Desktop operating system lifecycle
    • Office 365 and other core apps
    • Software provision and licence management
    • Mobile device management
    • Mobile and Fixed Voice
    • Configure, build and ship IT hardware to replace faulty units or for new starters
    • Assist in the tracking of hardware and software assets
    • Responsible for all IT management resolutions
    • Handling user support queries (including 1st line support)

    Requirements

    Key Requirements:

    • First degree in Electronic Engineering/Computer Engineering or related discipline from a reputable academic institution.
    • 2+ years of cognate experience in a similar work environment
    • Excellent knowledge of Cyber security, web development and IT infrastructure management
    • Awareness of current IT trends and best practices
    • Effective communication and team working
    • High levels of user satisfaction
    • Maintains all data within the international regulation guideline
    • ITIL certification will be an additional advantage
    • Proficiency in key hardware and software used around the business

    Technical Skills Required

    • Advanced knowledge and implementation of all operating system
    • Hardware fault diagnosis
    • Hardware system building
    • Basic IT purchasing
    • Asset management
    • Multifactor authentication methods
    • Cloud services
    • Cyber security management

    Method of Application

    Interested candidates should send CV to recruitment@zeta-web.com

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