Information Technology Officer at Save The Children

Child Safeguarding

• All staff of Save the Children, Nigeria agree to abide by and promote the corporate Child Protection Policy (CPP) and to bring to the attention of the responsible manager as indicated in the Nigeria office CPP reporting procedures, any violation of the policy involving SC staff or staff of partner agencies. Failure to do so will be viewed as a serious disciplinary offence.

Role Purpose

• To provide IT technical services to Abuja, Kogi, Oyo and other field offices by troubleshooting IT issues, ensuring timely maintenance of all communication/IT equipment.
• S/he will provide all needed IT services to and also act as a part of the SCI Nigeria IT team during an operation request.

Scope Of Role:

• Reports to: IT Manager
• Staff directly reporting to this post: None
• Budget responsibility: None.

Key Areas of Accountability
The Information Technology Officer shall be accountable on the following key areas in Abuja, Kogi Oyo, and Ogoja field offices of Save the Children International program in Nigeria:

Network Management:

• Support Lagos, Jigawa field offices on network troubleshooting ensuring an effective network connection. and maintain the entire local area network installed at the supported office locations
• Troubleshooting and maintain the network devices e.g., printers, scanners, etc.
• Maintain record of the local network, VPN connection and the wide area network installed and terminated in his/her supported location.
• In consultation with the Area Operations Manager and other team-leads, ensure that visitors (including staff from other locations, ERPs and consultants have the necessary IT assistance to enable them carry out their official assignments during their visits.

Hardware Support:

• Configure and install systems and set up new users.
• Carry out routine preventive maintenance/checks and troubleshoot problems with his/her assigned field offices. Ensure all IT hardware equipment and computer accessories/peripherals are maintained effectively.
• Ensure all IT problems within the office are identified and solutions found and implemented.
• Perform IT hardware inventory update as necessary.
• Set up projectors, printers, photocopiers, fax machines, digital cameras, etc. for everyday office use and as necessary for meetings, etc.

Telecommunications Management:

• Ensure the field/sub-field bases supported by him/her have a well installed and functioning voice network (IP PBX). All devices are functioning, and the service is cost effective
• Troubleshooting technical problems with mobile subscriptions and IP Phone.
• Ensure radio and satellite equipment is operational. Ensure satellite phones are working and SIM cards are always activated.

Asset Management:

• Ensure good asset management at the office(s) he/she is supporting through maintenance of an accurate and up to date asset register and inventory tracking system, in close collaboration with the Logistics and Administrative Officers
• Responsible to make sure that all assets (IT and office equipment) is correctly used
• Oversee the issuance and return of assets to/from staff and record all asset movements and disposals of IT equipment.

Incident Management:

• Providing first level on IT helpdesk support in assigned field offices
• Communicating any service disruptions to users, opportunities and other relevant policies
• Carry out any other tasks required by the line manager.

Security and Backup:

• Keep the network and all computer systems safe, secure, and virus-free.
• Report any alleged or suspected misuse of IT systems/equipment, lapses of security and major violations of organizational standards to the in-country IT representative.
• Ensure proper backup of all staff information, files and folders.

Other Support Responsibilities:

• Provide a regular activity/progress report to IT/Information Manager on all aspects of IT operations, highlighting any issues encountered and special initiatives taken etc.
• Participate in and as part of the program network IT representative manage by the IT/Information Manager
• Comply with all relevant Save the Children policies and procedures, including safeguarding children, code of conduct, etc.
• Other - Data Analysis experience using Microsoft Power BI, Microsoft Power Apps.

Additional Job Responsibilities:

• The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

Working Contacts:

• Internal: SCI Staff in All field offices, Nigeria IT team
• External: IT Contractors and Service providers as manage by the in-country IT representative.

Requirements
Essential:

• Level of Education: Degree in IT and related IT certifications.
• At least 3 years working experience in a similar position.
• Basic knowledge of Microsoft Power Apps
• Proven knowledge of PABX, hardware maintenance and ability to solve simple hardware problems; this includes set-up and management of network devices e.g., printers, scanners, etc.
• Solid experience in maintaining, troubleshooting and administering a Microsoft Windows-based (local area) network
• Solid background maintaining, troubleshooting and administering a Microsoft Windows server 2008.
• Knowledge of Microsoft Windows operating systems, including XP, Windows 2003, and Window 7, and Microsoft Office applications (Word, Excel, PowerPoint, etc.)
• The successful candidate will have excellent communication, organizational skills, including the ability to manage several tasks simultaneously; have strong interpersonal and networking skills and the ability to work with a diverse range of people.
• Communication & Interpersonal Skill Level - Excellent
• Language Requirements: English - Excellent, Yoruba - Excellent
• Level of IT Expertise Required: Excellent.

Prior Experience Expectations:

• Desired Number of Years Prior Experience in a Similar Role - 3
• Experience in Server and Active Directory Management Experience in a relatively insecure field-based environment.

Skills and Behaviours (Our Values in Practice) Accountability:

• Holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
• Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved

Ambition:

• Sets ambitious and challenging goals for themselves (and their team), takes responsibility for their own personal development and encourages others to do the same
• Widely shares their personal vision for Save the Children, engages and motivates others
• Future orientated, thinks strategically.

Collaboration:

• Builds and maintains effective relationships, with their team, colleagues, members and external partners and supporters
• Values diversity, sees it as a source of competitive strength.