Information Technology Officer at Dangote

Job Summary

Provide hands-on technical support on all IT related issues to end users at DCT,Ibese.

Responsibilities

• Serve as the primary contact for all IT-related issues to end users in DCT, Ibese.
• Provide first-level support on all IT-related issues and escalate more technical problems to appropriate second-level/expert support teams within the Group IT function.
• Follow up with second-level/expert support teams to ensure prompt resolution of escalated faults/requests and handle communication between the end user and expert support teams.
• Communicate the resolution of faults to the end user/request initiator.
• Provide input to relevant IT teams on possible enhancements to existing systems, based on user feedback.
• Ensure consistent operation and uptime of client networks, including routers, servers, switches, firewalls, VPNs, and other network components.
• Install, configure, and maintain computer hardware, software, and network systems.
• Diagnose, troubleshoot, and resolve technical issues, including deployment and debugging of new hardware and software.
• Document all relevant activities, including maintenance, troubleshooting, client interactions, and IT assets.
• Manage user accounts, passwords, and permissions.
• Implement and enforce IT policies, procedures, and standards to ensure compliance and security.

Requirements

Education

• Bachelor’s degree or its equivalent in Computer Science, Information Technology, Computer Engineering, or a related discipline.

Work Experience: 3 to 5 years of relevant work experience.

Skills

• Analytical skills for identifying and addressing IT-related problems and challenges.
• Ability to install, configure, and maintain IT hardware (computers, servers, routers, etc.) and software (operating systems, applications, etc.).
• Knowledge of networking protocols, troubleshooting, and network security.
• Provide clear and understandable technical support to non-technical users