Information Technology Intern at Save The Children

ROLE PURPOSE:

To provide IT technical services to the Abuja country office by troubleshooting IT issues, ensuring timely maintenance of all communication/IT equipment. S/he will provide all support to the IT officer/IST manager and also act as a part of the SCI Nigeria IT team during an operation request.

KEY AREAS OF ACCOUNTABILITY:

The Information Technology intern shall be accountable on the following key areas in Abuja

Network Management

• Support the IT officer, and by extension, the IST manger by troubleshooting and ensuring effective network connection in the Country office.
• Troubleshooting and maintain the network devices e.g. printers, scanners, etc.
• Maintain record of the local network, VPN connection and the wide area network installed and terminated in his/her supported location.
• In consultation with the IT Manager and other team-leads, ensure that visitors (including staff from other locations, ERPs and consultants have the necessary IT assistance to enable them carry out their official assignments during their visits.

Hardware Support

Configure and install systems and set up new users.

• Carry out routine preventive maintenance/checks, and troubleshoot problems with his/her assigned field offices. Ensure all IT hardware equipment and computer accessories/peripherals are maintain effectively.
• Ensure all IT problems within the office areidentified and solutions found and implemented.
• Perform IT hardware inventory update as necessary.
• Set up projectors, printers, photocopiers, fax machines, digital cameras, etc. for everyday office use andas necessaryfor meetings, etc.

Telecommunications Management

• Ensure the field/sub-field bases supported by him/her have a well installed and functioning voice network (IP PBX). All devices are functioning and the service is cost effective
• Troubleshooting technical problems with mobile subscriptions and IP Phone.
• Ensure radio and satellite equipment is operational. Ensure satellite phones are working and SIM cards are activated at all times

Asset Management

•  Ensure good asset management at the office(s) he/she is supporting through maintenance of an accurate and up to date asset register and inventory tracking system, in close collaboration with the
• Responsible to make sure that all assets (IT and office equipment) is correctly used
• Oversee the issuance and return of assets to/from staff and record all asset movements and disposals of IT equipments.

Incident Management

• Providing first level on IT helpdesk support in Abuja Country office
• Communicating any service disruptions to users, opportunities and other relevant policies
• Carry out any other tasks required by the line manager

Security and Backup

• Keep the network and all computer systems safe, secure and virus-free.
• Report any alleged or suspected misuse of IT systems/equipment, lapses of security and major violations of organizational standards to the in-country IT representative.
• Ensure proper backup of all staff information, files and fold

SKILLS & EXPERIENCE - Essential

• Strong knowledge of Office suite, system, network, operating system and application administration; embedded software or firmware
• Microsoft SharePoint Development
• Active Directory
• Knowledge of Microsoft Windows operating systems, including XP, Windows 2003, and Window 7, and Microsoft Office applications (Word, Excel, PowerPoint, etc.)

Prior Experience Expectations

• At least one (1) year prior experience in a similar role .
• Must have completed NYSC at the time of application.