Information Technology Helpdesk Officer at Ikeja Electricity Distribution Company

• As an IT Helpdesk Officer, you’ll be the first line of technical support for our employees, handling everything from laptop setup to network troubleshooting.
• Your swift, customer-focused assistance will keep our teams running smoothly and help drive overall business efficiency.

You’ll contribute to:

• Responding to Level-1 service requests via phone, email, or ticketing system, ensuring quick triage and resolution.
• Setting up, deploying, repairing, and troubleshooting PCs, printers, and peripheral devices.
• Guiding end-users on hardware, software, and process best practices to boost productivity.
• Supporting small IT projects (installations, upgrades, rollouts) alongside senior support staff.
• Delivering basic user training and clear documentation for common tasks.
• Maintaining accurate records of incidents, solutions, and equipment inventory.
• Complying with QMS and OHS standards, upholding safety and quality in every task.

Skills & Competencies

• The role affords you to develop technical and behavioral competencies, that is, skills, knowledge, and behaviors required to successfully perform in the role and contribute to the organization's goals.

Technical Competencies

• Computing and User Support
• Hardware Configuration
• Application Support and Maintenance.

Behavioral Competencies

• Customer Centricity: Responds promptly to user requests, provides helpful support, and ensures end-user satisfaction through clear communication and timely issue resolution.
• Risk Management: Identifies recurring IT issues, escalates critical faults, and follows standard procedures to reduce downtime and maintain system integrity.
• People Leadership: Demonstrates responsibility in handling service requests and contributes to team goals by sharing knowledge and assisting colleagues when needed.
• Entrepreneurship: Proactively suggests tech solutions and improvements that enhance end-user productivity and optimize IT service delivery.
• Organizational Learning: Applies insights from support interactions to improve troubleshooting approaches and document better support practices.
• Change Management: Adapts quickly to new technologies, systems, and internal IT processes while helping users navigate change with minimal disruption

Minimum Requirement

• This opportunity is an Entry Level role, suited for Officer to Supervisor. This role work will provide efficient and effective level 1 technical support to staff in areas such as desktop, help desk and IT project support along with network troubleshooting/support.
• This role directly reports to the Desktop Support Analyst. Successful applicants will typically possess the following criteria:

Education:

• Bachelor’s degree / HND in Information Technology, Computer Science or related field.

Work Experience:

• A minimum of 0-2 years experience in in management/Implementation of IT applications and providing end user support..