Inbound Call Representative at Great Brands

Job Responsibilities

• Manage and answer a high volume of customer calls / questions and resolving calls in a timely manner;
• Adhere to script while handling inbound calls to assist inquiries;
• Discusses products offered and ensures customer satisfaction;
• Resolve customer issues with effective problem-solving skills to retain customers;
• Provide Technical information & support for Mfg. products. Also provide alternative material options as needed;

Other related duties as assigned:

• Deliver exceptional customer care and always resolve any issues or complaints with professionalism and in a timely manner;
• Process daily sales orders, warranty orders and service requests in

Centerpoint / SAP systems:

• Maintain excellent knowledge of our products and services in order to understand the customer’s needs;
• Maintain open communication with management and other team members;
• Documenting all customer information, communications and sales in CRM system;
• Continually maintaining a working knowledge of our clients’ products, services and promotions;
• Putting the customer first and remaining polite and professional at all times;
• Delivering superior service identifying and resolving customers’ issues using problem-solving skills;
• Building a positive rapport across a variety of personality types.