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  • Posted: Apr 21, 2021
    Deadline: May 30, 2021
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    Edgewood consulting is a management consulting and talent development firm registered in Nigeria to provide cutting - edge and value - added advisory, performance improvement, learning improvement, human resources management, restructuring turnaround management and market development research services.
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    Ice-cream Shop Supervisor

    Location: Arepo, Ogun

    Job Description

    • The ideal candidate must be a service-minded professional that possesses a passion for ice cream and is excited to help develop a new venture.
    • The Ice cream Supervisor will be responsible for the day-to-day operations of the shop, coordinating, scheduling, supervising, directing business in the shop

    Duties and Responsibilities

    • Provide prompt and courteous service to all customers, encouraging the guest to return again to generate repeat business. Greet all customers in a friendly and welcoming manner.
    • Fulfill customer requests with ice cream purchases.
    • Prep and serve all offered ice cream recipes.
    • Record customer orders into the POS System.
    • Identify customer issues/complaints and take necessary steps to correct them.
    • Perform returns and special transactions through the POS System.
    • Ensure that the ice cream shop is stocked with all necessary items.
    • Clean and organize the ice cream shop when necessary.
    • Notify management of all customer issues.
    • Enforce a clean and tidy work environment.
    • Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for other members of the Team.
    • Open and close the store as needed.
    • Follow operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all employees.
    • Daily Cash, POS and Transfer reconciliation.
    • Adhere to and enforce all standard operating procedures in compliance with company policy, health and food handling safety regulations.
    • Work with the staff to ensure Ice Cream recipes are followed properly to ensure a consistent product. Over-pouring/over-scooping is not occurring and portion control is being followed; address issues if they are found.
    • Train new staff and ensure ongoing staff training to maintain service standards.
    • Be an expert at all employee duties to ensure you are “leading by example” in all that you do. Follow the mentality that there is ‘always something to do’ and train productivity.
    • Ensure the proper image is being maintained with respect to grooming and uniform standards.
    • Perform all other duties as directed by the Organisation.
    • Make suggestions for improvements in overall operations with an emphasis on increasing customer satisfaction, revenues as well as reducing costs.

    Note: Management reserves the right to change, modify and / or alter any of the duties listed above to meet business demands.

    Qualifications

    • An Ordinary National Diploma.
    • 1 year experience as supervisor.

    Requirements:

    • Maintains positive company morale and professional attitude
    • Friendly and outgoing manner with the public
    • Ability to manage multiple situations simultaneously
    • Must be organized and possess strong problem solving skills
    • Ability to plan and prioritize work-load
    • Can physically, mentally and emotionally handle long periods (6 – 8 hours) of customer service
    • Flexible schedule required including evenings, weekends and holidays Must be passionate about the job with a desire to increase revenue

    Method of Application

    Interested and qualified candidates should send their CV to: edgewoodrecruitment@yahoo.com using "the job title an location" as the subject of the email.

    Note: Only qualified candidates will be contacted.

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