Ice-cream Shop Supervisor at Edgewood Consulting

Location: Arepo, Ogun

Job Description

• The ideal candidate must be a service-minded professional that possesses a passion for ice cream and is excited to help develop a new venture.
• The Ice cream Supervisor will be responsible for the day-to-day operations of the shop, coordinating, scheduling, supervising, directing business in the shop

Duties and Responsibilities

• Provide prompt and courteous service to all customers, encouraging the guest to return again to generate repeat business. Greet all customers in a friendly and welcoming manner.
• Fulfill customer requests with ice cream purchases.
• Prep and serve all offered ice cream recipes.
• Record customer orders into the POS System.
• Identify customer issues/complaints and take necessary steps to correct them.
• Perform returns and special transactions through the POS System.
• Ensure that the ice cream shop is stocked with all necessary items.
• Clean and organize the ice cream shop when necessary.
• Notify management of all customer issues.
• Enforce a clean and tidy work environment.
• Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for other members of the Team.
• Open and close the store as needed.
• Follow operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all employees.
• Daily Cash, POS and Transfer reconciliation.
• Adhere to and enforce all standard operating procedures in compliance with company policy, health and food handling safety regulations.
• Work with the staff to ensure Ice Cream recipes are followed properly to ensure a consistent product. Over-pouring/over-scooping is not occurring and portion control is being followed; address issues if they are found.
• Train new staff and ensure ongoing staff training to maintain service standards.
• Be an expert at all employee duties to ensure you are “leading by example” in all that you do. Follow the mentality that there is ‘always something to do’ and train productivity.
• Ensure the proper image is being maintained with respect to grooming and uniform standards.
• Perform all other duties as directed by the Organisation.
• Make suggestions for improvements in overall operations with an emphasis on increasing customer satisfaction, revenues as well as reducing costs.

Note: Management reserves the right to change, modify and / or alter any of the duties listed above to meet business demands.

Qualifications

• An Ordinary National Diploma.
• 1 year experience as supervisor.

Requirements:

• Maintains positive company morale and professional attitude
• Friendly and outgoing manner with the public
• Ability to manage multiple situations simultaneously
• Must be organized and possess strong problem solving skills
• Ability to plan and prioritize work-load
• Can physically, mentally and emotionally handle long periods (6 – 8 hours) of customer service
• Flexible schedule required including evenings, weekends and holidays Must be passionate about the job with a desire to increase revenue