I.T Support Specialist at Hazon Holdings

Principal Functions:

Responsible for an information technology specialist can include network management, software development and database administration. IT specialists may also provide technical support to a business or an organization's employees and train non-technical workers on the business's information systems and maintain the company network. Responsible for diagnoses and troubleshoot of software problems include resolving network issues, configuring operating systems and connect to company network.

Duties & Responsibilities:

• Testing and modifying systems to ensure that that they operate reliably.
• Consulting, ascertain needs and ensure that facilities meet project requirements.
• Ensure that users within the business can work effectively and efficiently by providing the right support in terms of Internet service and IT work tools.
• Protect customer data from outside infiltration through encryption, secure data storage and other necessary means
• Implementing and managing security or integrity and backup procedures.
• Assess infrastructure on a regular basis to ensure it continues to meet necessary demands.
• Managing secure network access for local and remote users.
• Keeping up to date with new technology.
• Coordinate between the company and external vendors and contractors about IT-related infrastructure and development;  
• Manage IT related platforms and databases to ensure integrity of data at all times.
• Designing maintenance procedures and putting them into operation.
• Consult with the Management on any issues that might come up and advise about potential fixes or efficiency controls
• Selecting and purchasing appropriate hardware and software and also Manage departmental budget and quotas
• Create email address for new employees.
• Ensuring software licensing laws are followed.
• Scheduling upgrades.
• Providing user training, support, advice and feedback.
• Maintaining existing software and hardware and upgrading any that have become obsolete.
• Monitoring computer networks and systems to identify how performance can be improved.
• Providing network administration and support. Responsible for servers and access points
• Assist the I.T Support engineer in resolving hardware challenges , aassist with the installation of new hardware and software and help train employees on its use

Skills:

• Software proficiency
• Communication Proficiency
• Interpersonal Relation
• Stress Management/Composure
• Emotional Intelligence skills
• Thoroughness
• Analytical skill
• Attention to Details
• Ability to fill multiple roles simultaneously
• Proven track record of maintaining IT structural integrity

Qualification and Experience:

• Bachelor’s Degree in Computer Engineering, Computer Science or its equivalent
• Minimum of 3-4 years of experience with hardware and software installation and maintenance.
• Extensive working knowledge of PCs, network hardware, operating systems and software.

NET SALARY: 200,000