I.T Officer at Stretchit Concept Limited

Principal Accountabilities

• Resolving IT support requests from employees
• Answering employee questions regarding computer systems
• Gathering and analyzing data to diagnose problems with computer systems
• Changing configurations, settings and permissions to fix computer issues
• Installing new software and hardware drivers and updating existing ones as needed
• Updating employees on the status of their service requests
• First point of contact and day-to-day technical support to end users;
• Diagnoses problems by evaluating multiple options.
• Configures and installs desktop PCs, peripheral equipment, laptops and other mobile devices.
• Follows established procedures for performing configuration changes, updates and upgrades.
• Performs repairs to hardware, software, and peripheral equipment, following design or installation specifications.
• Provides technical support to meetings that include video conferencing.
• Monitors and communicates system status.

Skills / Qualifications

• BSc or HND in an IT related course
• Minimum of 5 years of progressively responsible work experience directly related to the duties and responsibilities specified
• Experience with any of the following: Microsoft SharePoint, Microsoft Exchange Server, Microsoft SQL Server, Microsoft Lync Server, Active Directory,
• Business information technology
• Business systems engineering
• Computer networking and hardware
• Computer science
• Computer software development
• Information technology
• Internet engineering
• Software engineering.