With a deep history of industry-changing solutions and a well-earned reputation for innovation, Vertiv and its partners continue to raise the bar in the areas of power, cooling, access and control, monitoring, and manageability.
We offer the expertise you need, the reliability you demand, and the resources only a global partner can provide. It’s all...
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Provide technical product assistance to the customer either telephonically or in the field;
Providing application, control circuits and functional training to new technicians;
To identify sales opportunities for Vertiv by suggesting power solutions to the customer and to communicate with the relevant Vertiv Key Account Manager of any sales opportunity;
Do installations where and when required;
Provide a wide range of customer orientated services as per the Service and Maintenance Contracts between Vertiv and the customer;
Report on progress with relation to the various services rendered to customers;
Make use of support from Vertiv ZA and other Vertiv divisions where necessary;
Resolves escalated technical support issues;
Provides specialist technical input/advice to resolve complex issues including support in the form of emergency callouts to ensure system availability to the customer;
Responsible to maintain customer relationship and client satisfaction as well as generate opportunities where possible;
Any other duties as deemed appropriate by your line manager.
What will make you successful?
OND, HND, BSC (Engineering) or equivalent, or qualified by experience (QBE);
Good PC knowledge ( Microsoft office and Windows);
3-5 years in the HPAC Cooling Systems environment;
Ability to handle a variety of tasks at once;
Completes own role independently or with minimal supervision/ guidance;
Applies knowledge/ skills to a range of standard and non-standard activities;
Interprets customers' needs and work to meet those needs, promotes an environment for creating business opportunities;
Mechanical engineering knowledge will be advantageous (desirable);
3-5 years in the Telecommunications and Data Centre environment (desirable);
Project experience will be of value (desirable);
Some knowledge of DC, UPS and Monitoring (desirable);
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