HVAC Field Engineer at Vertiv

What kind of work will you be doing?

• Provide technical product assistance to the customer either telephonically or in the field;
• Providing application, control circuits and functional training to new technicians;
• To identify sales opportunities for Vertiv by suggesting power solutions to the customer and to communicate with the relevant Vertiv Key Account Manager of any sales opportunity;
• Do installations where and when required;
• Provide a wide range of customer orientated services as per the Service and Maintenance Contracts between Vertiv and the customer;
• Report on progress with relation to the various services rendered to customers;
• Make use of support from Vertiv ZA and other Vertiv divisions where necessary;
• Resolves escalated technical support issues;
• Provides specialist technical input/advice to resolve complex issues including support in the form of emergency callouts to ensure system availability to the customer;
• Responsible to maintain customer relationship and client satisfaction as well as generate opportunities where possible;
• Any other duties as deemed appropriate by your line manager.

What will make you successful?

• OND, HND, BSC (Engineering) or equivalent, or qualified by experience (QBE);
• Good PC knowledge ( Microsoft office and Windows);
• 3-5 years in the HPAC Cooling Systems environment;
• Ability to handle a variety of tasks at once;
• Completes own role independently or with minimal supervision/ guidance;
• Applies knowledge/ skills to a range of standard and non-standard activities;
• Interprets customers' needs and work to meet those needs, promotes an environment for creating business opportunities;
• Mechanical engineering knowledge will be advantageous (desirable);
• 3-5 years in the Telecommunications and Data Centre environment (desirable);
• Project experience will be of value (desirable);
• Some knowledge of DC, UPS and Monitoring (desirable);
• Fluent in English - Oral and written.