Human Resources Manager at Creative Associates International

Job ID: PI136471130
Location: North East, Nigeria

Background
Creative Associates International is a dynamic, fast-growing global development firm that specializes in education, economic growth, democratic institutions and stabilization. Based in Washington, D.C., Creative has a field presence in more than 15 countries with a strong client portfolio that includes the U.S. Agency for International Development and the State Department, among others. Since its founding in 1977, Creative has earned a solid reputation among its clients and is well-regarded by competitors and partners alike.

Position Summary
Creative is seeking a Human Resources (HR) Manager for an anticipated USAID-funded education project in Northeast Nigeria. The HR Manager will lead HR practices and objectives that will provide a high-performance team culture that emphasizes employee engagement, performance management, and the recruitment and ongoing professional development of project staff. The HR Manager will be responsible for the maintenance of processes and metrics that support the achievement of the project's goals which includes ensuring compliance with Creative and donor/client human resources policies, procedures, and regulations.

Reporting & Supervision:

• The Human Resources Manager will report directly to the project Security and Operations Manager. The HR Manager will liaise as needed with the HQ HR Operations Manager on related project and corporate HR matters.

Responsibilities

• Manage HR office operations for the project main and field offices, ensuring compliance with Creative and client HR rules and regulations;
• Lead / coordinate the full-cycle recruitment process including finalization of job descriptions, advertisement of vacancies, review of applicants, scheduling and conducting interviews alongside project senior management, checking candidate references, and collecting new hire documents;
• Lead onboarding / orientation of new project hires;
• Manage employee benefits enrollment and ensure all inquiries and challenges faced by employees regarding their insurances are handled;
• Coordinate the performance evaluation process;
• Provide information and advice to project staff regarding HR policies and procedure;
• Responsible for coordinating staff training and establishing staff development plans based on staff appraisals and evaluations;
• Receives and logs various grievances or complaints from employees; consults with HQ HR Operations Manager and legal counsel regarding difficult cases and provides recommended solutions prior to forwarding complaints to management for review;
• Provide oversight related to the updating of personnel files and other related HR documents including employment agreements, amendments, time sheets, calendar holidays and leaves;
• Provide information as required by Compliance Officers/Auditors during audits; and
• Perform other duties as assigned.

Qualifications

• Bachelor's degree in human resources, business administration or a related field;
• At least six (6) years of progressively responsible HR experience;
• Excellent communication and interpersonal skills;
• Excellent record keeping and documentation skills;
• Familiarity with donor / client rules and regulations;
• Familiarity with local employment law;
• Proficiency with Microsoft Office; and
• Verbal and written working proficiency in English; proficiency in Hausa, Kanuri, or another language spoken in Northeast Nigeria preferred.