Human Resource Business Partner (HRBP) at MacTay Consulting

Job Summary

• The HR Business Partner (HRBP) aligns business objectives with employees and management in designated organizations.
• S/He develops or articulates solutions based on customers’ strategic business and technical requirements ascertained from working with the different business units across the customer's organization.

Job Responsibilities
The HRBP provides a professional, customer focused and effective human resource service for client and outsourced resources, including but not limited to:

• Recruitment and selection 
• Employee relations issues 
• Performance management 
• Remuneration and benefits management 
• Policy development and compliance.

It is therefore expected that the HRBP:

• Provides quality HR services on accounts managed
• Ensures that all escalations are resolved efficiently and in a professional manner
• All required staff information is obtained and processed accordingly i.e. ensure that all Resource Details are captured on HRIS
• Maintains new entry and exit templates with correct required supporting credentials and document
• Submits required reports to line managers i.e. weekly reports, SLA checklist to Team Lead
• Obtains information which enables a competitor’s analysis of the account to be done
• Ensures employee engagement activities occurs
• Prepares accurate payroll information and ensure prompt payment of salary to Resources according to SLAs
• Recruitment and Onboarding of staff on behalf of clients’ managed
• Ensure Resources have HMO, Pension, and ID cards
• Ensure that Client receives invoices promptly according to SLA
• Schedule annual training and village meeting for all external resources
• Expand Business Growth with existing clients
• Crisis / Conflict resolutions
• Manage all employee relations matters.

KPI

• The performance of the HRBP will be measured along the agreed dimensions of the balanced score card using agreed KPIs. The summary of the key responsibilities are as follows:

Financials:

• Ensure profitability of clients managed and suggest ideas/referrals to increase the organizations bottom-line.

Customer Service:

• Reduced time in complaint resolution.
• Maintaining healthy business relationships with clients and resources.

Internal Processes:

• Comply with Client SLA
• Comply with company’s Standard Operating Procedures / internal processes.
• Improve Business process with creative and innovative ideas.

Learning And Development:

• Build intellectual and professional capacity

Job Requirements

• B.Sc / HND in Social Sciences
• CIPM Certification is an added advantage.
• Minimum of 3 years core HR experience in required sector
• Proficient in Microsoft Office Application
• Outsourcing/ HR consulting experience is an added advantage.
• Change Management.
• Decisiveness and Taking Initiative - Prefers quick and appropriate actions in situations, takes charge and capitalizes on opportunities.
• Building Collaborative and Healthy Relationships - Amiable enough to easily build productive working relationships with co-workers, clients, and resources whilst valuing people of different backgrounds, cultures, and demographics.
• Communication - Expresses ideas clearly and concisely; passing information (written and orally) to stakeholders appropriately.
• Leadership and Accountability– Ability to take ownership and work with little supervision.

Key Internal working relationships are with:

• Team Members, Line Manager, Other Internal Departments - Finance, Payroll, Internal Audit and HR

Key External working relationships are with:

• Clients, Outsourced Resources, Third party suppliers i.e., HMOs, Insurance Providers, PFA