Hubs Operations Manager at mDoc Healthcare

The Role

• In this role, you will be responsible for the growth and operations of the tech-enabled hub. Your work will frequently be field-based, extending out to the surrounding neighbourhood and community.
• The Hubs Operations Manager (HOM) will play a vital role in operationalizing our care model in the practice setting.
• In this position, you will manage the day-to-day operations of the hubs and establish an environment in which our care model can thrive.
• You will also be responsible for the growth of the hubs and the sales that come through the hubs.
• You'll work with the Hub's clinical team to implement the self-care model and product workflows, implement a structure for ongoing measurement and improvement of hub operations and sales, and ensure compliance with policies and procedures.
• Along with the mDoc leadership team, you will cultivate an environment reflecting the values of mDoc Healthcare, including respect for our members and team members.

Requirements

• Master's Degree preferred.
• Experience in healthcare operations and sales is a plus.
• First and foremost we are looking for risk-takers with a LOT of initiative who are willing to learn and grow with and add value to a startup company that wants to help people improve their health and wellness.
• You must be someone who is comfortable with technology, working remotely and supporting your groups of individuals remotely. You must be responsive to their needs and willing to be adaptive
• Ability to use a variety of computer systems, including practice management and electronic health record systems
• Prior experience managing  staff in a health setting and working well with clinical teams
• Empathetic, patient, hard-working problem solver  
• Technology savvy and enthusiastic adopter of work and personal tools. Must be comfortable with assisting others in using technology and working remotely
• Passion for improving health care experience, outcomes and costs
• Fluency in English is required.